Customer Service Representative

Flextronics - The Flex Company; Región Centro; On-site; MXN 201,000 - 290,000; Full time

Benefits offered by this job

Competitive salary

Medical and life insurance

Christmas bonus

Food vouchers

Savings fund

Job summary

Flex is seeking a Customer Service Representative to join our Guadalajara team, handling key customer accounts and supporting end-to-end order management from receipt to shipment coordination. The role reports to the Program Manager and requires strong communication, problem-solving, and process coordination.

Ideal candidates have a Bachelor’s degree or Engineering, knowledge of shipping, invoicing, and ERP systems, and intermediate to advanced English with solid Excel skills to support OTD, AR,

Qualifications

• Bachelor’s degree or Engineering completed.
• Knowledge of shipping and logistics.
• Knowledge of electronic invoicing.
• Customer service focused on meeting customer needs.
• Intermediate to advanced English.
• Intermediate Excel.

Responsibilities

• Analyze, propose solutions, and resolve issues.
• Identify when customers need explanations or training and provide a solution.
• Manage orders through the end-to-end process from order receipt to shipment coordination.
• Negotiate by listening to customer needs to reach agreements.
• Ensure delivery commitments with customers and with Flex.

Skills

Customer service

Shipping & logistics

Electronic invoicing

English proficiency

Excel

BAAN/ERP

FTS

BPM

Education

Bachelor’s degree or Engineering

Tools

BAAN ERP

FTS

BPM

Job description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment.

Job Summary

To support our outstanding teams that build great products and contribute to our growth, we are looking to add a Customer Service Representative located in Guadalajara, North Campus. Reporting to the Program Manager, the Customer Service Representative role involves assisting with the management of key customer accounts in all aspects of the business relationship.

Typical Day

• Analyze, propose solutions, and resolve issues.
• Properly use system applications and resources to accurately and efficiently provide complete, high-quality services to meet all customer needs.
• Identify situations where the customer may require additional explanations or training and provide an effective solution when necessary.
• Manage orders through the E2E process, from customer order receipt, commitment, follow‑up, shipment coordination, with objectives including OTD, AR, Aging FG, and RMAs.
• Negotiate by being able to hear and listen to others’ needs in order to reach agreements.
• Execute and consistently meet delivery commitments with the customer and Flex.

Experience We Are Looking For to Join Our Team

• Bachelor’s degree or Engineering completed.
• Knowledge of shipping and logistics.
• Knowledge of electronic invoicing.
• Customer service: always focused on customer needs.
• ERP BAAN, FTS, and BPM as a plus.
• Intermediate to advanced English.
• Intermediate Excel.

What You Will Receive for the Great Work You Provide

• Competitive salary.
• Medical and life insurance.
• Christmas bonus.
• Food vouchers.
• Savings fund.

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law.

We're happy to provide reasonable accommodations to those with a disability for assistance in the application process.

Through the collective strength of ~150,000 team members across 30 countries and responsible, sustainable operations, Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career with Flex offers the opportunity to make a difference, invest in your growth, and build great products for our customers that improve people’s lives.

Together, let’s create the extraordinary!