Customer Service Representative ( Automotive Experience)

flextronics; Ciudad Juárez; On-site; MXN 201,000 - 290,000; Full time

Benefits offered by this job

Competitive Salary

Life & Medical insurance

Christmas Bonus

Food Coupons

Saving Fund

Job summary

Flex is seeking a Customer Service Representative to join our Juarez South Campus team. You will communicate with automotive customers, handle inquiries, resolve issues, and maintain service levels while using ERP systems.

English proficiency and strong communication are essential for success in a fast-paced, cross-functional setting. Responsibilities include tracking metrics, providing regular updates to stakeholders, and ensuring accurate data in customer portals.

Qualifications

• Bachelor's degree in Business, Industrial Engineering, International Business, or related field.
• Experience supporting automotive customers.
• Knowledge of customer portals and order management processes.
• Strong problem-solving and customer relationship management skills.
• Ability to work effectively in a fast-paced, cross-functional environment.
• Advanced conversational English (written and verbal).
• Excellent communication and negotiation skills.

Responsibilities

• Communicate with customers and respond to inquiries with high-quality service.
• Handle enquiries, resolve problems, and aim for one-call resolution.
• Maintain CS standards under high-pressure situations and high call volume.
• Interpret customer needs and provide solutions.
• Identify when customers require training and provide guidance.
• Maintain clear speaking and writing in English and minimize jargon.
• Track metrics and drive action items based on KPIs.
• Review demand and flag risks to internal teams.
• Keep ERP systems and portals accurately updated.
• Participate in customer meetings and provide updates.
• Ensure compliance with customer requirements and SLAs.
• Generate reports on demand, shipments, inventory, and service metrics.

Skills

Customer relations

English fluency

Negotiation

Order management

Cross-functional teamwork

Education

Bachelor's degree

Tools

ERP systems

Job description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add an Customer Service Representative located in Juarez south Campus. Reporting to the Director Materials the role involves responsibilities in charge of communicating with customers and deal with customer’s inquiries Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs

What a typical day looks like:

• Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs

• Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution

• Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers

• Interpret customer needs, recognize symptoms, causes and solutions.

• Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed

• Demonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension

• In charge of tracking relevant metrics and drive action items based on results KPIs.

• Review customer demand and communicate potential risks or constraints to internal stakeholders.

• Maintain accurate information in ERP systems and customer portals.

• Participate in customer meetings and provide regular business updates.

• Ensure compliance with customer-specific requirements and service level expectations.

• Generate reports related to customer demand, shipments, inventory, and service metrics.

The experience we’re looking to add to our team:

• Bachelor's degree in Business, Industrial Engineering, International Business, or related field.

• Experience supporting automotive customers.

• Knowledge of customer portals and order management processes.

• Strong problem-solving and customer relationship management skills.

• Ability to work effectively in a fast-paced, cross-functional environment.

• Advanced conversational English (written and verbal).

• Excellent communication and negotiation skills.

What you’ll receive for the great work you provide:

• Competitive Salary.

• Life & Medical insurance.

• Christmas Bonus.

• Food Coupons.

• Saving Fund.

GR66

Job Category

Operations

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).