Service Desk Agent - Portuguese

Tata Consultancy Services; Región Centro; On-site; MXN 201,000 - 312,000; Full time

Benefits offered by this job

Major Medical Insurance

Life Insurance

Grocery Vouchers

Christmas Bonus

Vacation days per Mexican labor law

Profit Sharing (PTU)

Job summary

Tata Consultancy Services is seeking a Service Desk Agent - Portuguese to provide technical support to users, troubleshoot issues, and fulfill service requests on-site in Mexico.

You will be the first point of contact across multiple channels, logging incidents, resolving basic problems, and delivering a high-quality support experience through active listening and clear communication.

This role requires a high school diploma, strong Spanish and Portuguese, and full-time availability.

Qualifications

• High school diploma required.
• Fluency in Spanish and advanced Portuguese.
• Full-time availability.

Responsibilities

• Provide first-line Portuguese-speaking support via phone, email, chat, and ticketing tools.
• Log, prioritize, and track incidents and service requests.
• Troubleshoot basic technical issues and escalate when needed.
• Deliver professional, empathetic customer service.
• Document interactions and resolutions accurately.
• Manage multiple tasks while ensuring timely resolution.

Skills

Spanish & Portuguese communication

Portuguese proficiency

Education

High school diploma

Job description

TCS is seeking a Service Desk Agent - Portuguese to provide technical support to users, troubleshoot and resolve issues, and fulfill service requests efficiently.

The Service Desk Agent - Portuguese will serve as the first point of contact for end users, providing timely and effective technical support across multiple channels. You will troubleshoot and resolve issues, manage service requests, and deliver a high-quality support experience by actively listening, understanding user needs, and ensuring efficient issue resolution.

Key Responsibilities

• Provide first-level support to Portuguese-speaking customers via phone, email, chat, and ticketing tools.
• Log, prioritize, and track incidents and service requests according to requirements.
• Troubleshoot and resolve basic technical issues, escalating complex cases when necessary.
• Deliver excellent customer service through active listening, empathy, and professional communication.
• Maintain accurate documentation of customer interactions and resolutions.
• Manage multiple tasks efficiently while ensuring timely issue resolution and customer satisfaction.
• Follow established processes, policies, and knowledge base guidelines to ensure service quality.

Required Skills & Qualifications

• Minimum High school Diploma
• 2 years with Good Communication in Spanish & Portuguese
• Advanced proficiency in Portuguese
• Available for full-time work

Work Model

On-site

• Major Medical Insurance.
• Life Insurance.
• Grocery Vouchers.
• Christmas Bonus.
• Vacation days according to Mexican labor law.
• Profit Sharing (PTU).

Other Considerations

Tata Consultancy Services is an equal opportunity employer. Our commitment to diversity and inclusion drives us to provide equal opportunities to all candidates who meet our required knowledge and competency needs—regardless of socio-economic background, race, color, national origin, religion, sex, gender identity, age, marital status, disability, sexual orientation, or any other characteristic.