Enterprise Ops associate | Nightshift- Weekend

Rapido Solutions Group; Región Centro; On-site; MXN 152,000 - 182,000; Full time

Job summary

Rapido Solutions Group is seeking an Enterprise Operations Associate to join a high-performing team in the Guadalajara/León area, coordinating with Carrier Sales to manage freight movement and provide operational support. The role emphasizes timely updates, proactive issue resolution, and strong communication with carriers and account managers.

You will help optimize processes, dispatch drivers, and ensure documentation is complete for billing and turnover. A background in logistics is preferred.

Qualifications

• Prefer college degree or 1 year of applicable carrier sales / freight brokerage / transportation and logistics experience in a fast-paced, deadline driven environment.
• Ability to work in a team environment while delivering independent results.
• Excellent written and verbal communication skills.
• Proven ability to prioritize, multitask and problem solve.
• Proactivity; highly motivated and driven.
• Experience with McLeod a plus.

Responsibilities

• Foster positive carrier relationships operationally by working with carriers booked on loads by Carrier Sales.
• Dispatch drivers and track and trace loads through life-cycle of shipment ensuring that customer deadlines are met.
• Communicate updates and issues to team members.
• Work with carriers to identify and resolve issues.
• Escalate issues as appropriate.
• Update company TMS with required documentation in a timely manner.
• Ensure drivers are set-up to accept automated tracking software and that auto tracking is initiated.
• Manage e-mail communication between account managers and carriers.
• Review and reply to incoming emails from carriers, making sure to forward all necessary documents to imaging department for processing.
• Review and register all requested accessorials in database for reimbursement.
• Ensure boards are cleaned with complete and concise turnover documentation daily.
• Additional duties and projects as assigned.
• Assist in the identification and execution of process improvement initiatives.

Skills

Communication

Team player

Prioritization

Multitasking

Proactive

McLeod experience

Education

College degree preferred

Tools

McLeod

Job description

At Rapido Solutions Group, we connect fast-growing U.S. companies with top global talent. From Guadalajara and León, we create career opportunities that bridge Mexico and the U.S. logistics industry.

We value diversity, joy, and passion, fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work, offering wellbeing programs, social initiatives, and real career growth.

Additional Benefits:

$500 MXN punctuality bonus

• 4% saving fund

English Level: B2 Intermediate

Salary: $15,000 mxn gross

The Enterprise Operations Associate will be part of a high performing team, working in lockstep with their Carrier Sales team to manage freight movement and providing operational support to team.

Primary Responsibilities

• Foster positive carrier relationships operationally by working with carriers booked on loads by Carrier Sales.
• Dispatch drivers and track and trace loads through life-cycle of shipment ensuring that customer deadlines are met. Communicate updates and issues to team members.
• Work with carriers to identify and resolve issues. Escalate issues as appropriate.
• Update company TMS with required documentation in a timely manner.
• Ensure drivers are set-up to accept automated tracking software and that auto tracking is initiated.
• Manage e-mail communication between account managers and carriers.
• Review and reply to incoming emails from carriers, making sure to forward all necessary documents to imaging department for processing.
• Review and register all requested accessorials in database for reimbursement.
• Ensure boards are cleaned with complete and concise turnover documentation daily.
• Additional duties and projects as assigned.
• Assist in the identification and execution of process improvement initiatives.

Qualifications

• Prefer college degree or 1 year of applicable carrier sales / freight brokerage / transportation and logistics experience in a fast-paced, deadline driven environment.
• Ability to work in a team environment while delivering independent results.
• Excellent written and verbal communication skills.
• Proven ability to prioritize, multitask and problem solve.
• Proactivity; highly motivated and driven.
• Experience with McLeod a plus.