Customer Service & Operations Rep

Rapido Solutions Group; León; On-site; MXN 134,000 - 156,000; Full time

Benefits offered by this job

Grocery vouchers

Punctuality bonus

Evening/Weekend shift bonuses

Job summary

Rapido Solutions Group is seeking a Customer Service & Operations professional in León, Mexico to serve as the vital link between customers, carriers, and internal teams, ensuring shipments move smoothly from start to finish.

You will respond to inquiries in English (B2 level), coordinate pickups and deliveries, track shipments, and resolve issues, contributing to a dynamic, bilingual logistics environment with growth opportunities.

Qualifications

• Excellent verbal and written communication in English (B2 level).
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and manage priorities effectively.
• Customer-focused mindset and positive attitude.
• Calm and professional under pressure.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Coordinate pickups, deliveries, and schedules.
• Track & trace shipments, providing real-time updates.
• Resolve issues with carriers and operations teams.
• Maintain service documentation and compliance reports.

Skills

English proficiency

Problem solving

Multitasking

Customer focus

Calm under pressure

Job description

At Rapido Solutions Group , we connect fast-growing U.S. companies with top global talent.

From Guadalajara and León , we create career opportunities that bridge Mexico and the U.S. logistics industry.

We value diversity, joy, and passion , fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work , offering wellbeing programs, social initiatives, and real career growth.

Location: León

Schedules: Dayshift, Evenings, Weekends

English Level: B2 Intermediate

Salary: $13,000 MXN / month

Additional Benefits:

• $1,000 MXN grocery vouchers
• $500 MXN punctuality bonus
• Extra shift bonuses for evenings or weekends

Be the Voice of Our Operations

Join our Customer Service & Operations Team and help keep our logistics network moving. You’ll be the vital link between customers, carriers, and internal teams — ensuring every shipment runs smoothly from start to finish.

Whether it’s solving a last-minute issue or tracking a delivery, your communication and problem-solving skills will make a direct impact.

What You’ll Do

• Respond to customer inquiries via phone, email, or chat
• Coordinate pickups, deliveries, and schedules
• Track & trace shipments, providing real-time updates
• Resolve issues with carriers and operations teams
• Maintain service documentation and compliance reports

Core Skills & Qualifications

• Excellent verbal and written communication in English (B2 level)
• Strong problem-solving and conflict-resolution abilities
• Ability to multitask and manage priorities effectively
• Customer-focused mindset and positive attitude
• Calm and professional under pressure

Why Join Us

• Opportunity to grow within the logistics and customer service industry
• Dynamic, bilingual, and multicultural work environment
• Competitive salary + bonuses for evening and weekend shifts
• Ongoing training and career development