Bilingual Customer Success & Logistics Coordinator

Rapido Solutions Group; León; Presencial; MXN 134.000 - 156.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Grocery vouchers

Punctuality bonus

Evening/Weekend shift bonuses

Descripción de la vacante

Rapido Solutions Group is seeking a Customer Service & Operations professional in León, Mexico to serve as the vital link between customers, carriers, and internal teams, ensuring shipments move smoothly from start to finish.

You will respond to inquiries in English (B2 level), coordinate pickups and deliveries, track shipments, and resolve issues, contributing to a dynamic, bilingual logistics environment with growth opportunities.

Formación

• Excellent verbal and written communication in English (B2 level).
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and manage priorities effectively.
• Customer-focused mindset and positive attitude.
• Calm and professional under pressure.

Responsabilidades

• Respond to customer inquiries via phone, email, or chat.
• Coordinate pickups, deliveries, and schedules.
• Track & trace shipments, providing real-time updates.
• Resolve issues with carriers and operations teams.
• Maintain service documentation and compliance reports.

Conocimientos

English proficiency

Problem solving

Multitasking

Customer focus

Calm under pressure

Descripción del empleo

Rapido Solutions Group is seeking a Customer Service & Operations professional in León, Mexico to serve as the vital link between customers, carriers, and internal teams, ensuring shipments move smoothly from start to finish.

You will respond to inquiries in English (B2 level), coordinate pickups and deliveries, track shipments, and resolve issues, contributing to a dynamic, bilingual logistics environment with growth opportunities.