Customer Service (Automotive)

Rosenberger México; Apodaca; Presencial; MXN 550.863 - 734.484; Jornada completa

Descripción de la vacante

A manufacturing company in Nuevo León is seeking a Customer Service Executive. You will ensure customer satisfaction through timely management of their requirements and collaborate with various departments. The ideal candidate should have at least 3 years of customer service experience, expertise in SAP, and strong analytical and interpersonal skills. This is a full-time position offering opportunities for professional growth.

Formación

• 3 years of customer service experience.
• 3 years of experience in manufacturing.
• 3 years of experience with SAP.
• 2 years experience with DDL Ford (desirable).

Responsabilidades

• Answer customer needs in time.
• Provide solutions to customer requirements.
• Work with other departments to solve customer requirements.
• Maintain customer trust through excellent support.

Conocimientos

Customer service

Analytical skills

Problem solving

Effective communication

Interpersonal skills

Herramientas

SAP

Descripción del empleo

Overview

Ensure customer satisfaction through the timely management of their requirements, optimize internal operations, and maintain long-term relationships with customers under Rosenberger's culture and values guidelines.

Responsibilities

• Answer customer’s needs in time.
• Provide solutions to the customer’s requirements.
• Work in an interdisciplinary manner with other departments to solve customer’s requirements.
• Update information proactively to customer.
• Achieve customer service processes.
• Maintain accurate records of customer interaction.
• Maintain customer’s trust through excellent support and problem solving.
• Effective communication.
• Analytical skills.
• Problem solving.
• Commitment to customer service excellence.
• Interpersonal skills to collaborate with team members.
• EDI / Customer’s Portals.
• Basic principles of environmental and legal compliance.

Knowledge areas

• 3 years Customer service experience
• 3 years Experience in manufacturing
• 3 years SAP
• 2 years DDL Ford (desirable)

Seniority level

• Executive

Employment type

• Full-time

Job function

• Supply Chain and Strategy/Planning

Industries

• Manufacturing and Motor Vehicle Manufacturing