Customer Service Representative I

Parker Hannifin; Apodaca; Presencial; MXN 167.000 - 279.000; Jornada completa

Descripción de la vacante

Parker Hannifin in Mexico is seeking a Customer Service Representative to receive and process customer requirements and coordinate responses across the organization to ensure timely order follow-up.

Ideal candidates hold a Bachelor’s degree in engineering and 0-2 years in customer service, with solid English skills and familiarity with MRP. The role emphasizes problem solving, cross‑functional coordination, and continuous improvement.

Formación

• Bachelor’s degree in engineering (International Relations, Business or equivalent).
• Experience of 0 - 2 years in customer service role.
• MRP knowledge.
• OEM´s, distributors.
• Lean manufacturing, S&OP, ISO 9001, APICS desirables
• Strong verbal and written communication skills in English
• Advanced English level
• Client oriented
• Continuous improvement and innovation
• Proactivity

Responsabilidades

• Maintaining a positive, empathetic and professional attitude toward customers always.
• Follow-up and alignment of customer orders according to their needs.
• Processing of orders, forms, and requests.
• Communicating and coordinating with the various departments as necessary to identify the correct information for our customers.
• Communication with customers through the various channels established by the company.
• Responding promptly to customer inquiries. Acknowledgement and resolution of customer complaints.
• Ensure the correct entry of orders into the system.
• Attend weekly client meetings via Teams or by phone, ensuring effective communication.
• Work on the continuous improvement of their processes.
• Share the documentation requested by the client.

Conocimientos

English proficiency

Customer service

Communication skills

Proactivity

Continuous improvement

Team collaboration

Educación

Bachelor’s degree in engineering

Herramientas

MRP

Descripción del empleo

Org Marketing Statement

Parker Hannifin is a Fortune 250 global leader in motion and control technologies and systems. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.

Org Marketing Statement

Parker Hannifin is a Fortune 250 global leader in motion and control technologies and systems. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.

Are you ready to shape a brighter future?

In Motion Systems Group and Hydraulic Valve Systems Division, we play a pivotal role in applications that change our world. We are in almost everything that moves. With our wide range of technologies, we help our customers solve their most complex engineering challenges by living our purpose: Enabling Engineering Breakthroughs that lead to a Better Tomorrow. We believe that our team members are our key assets and that a diverse workforce is a driving force to bring our purpose to life. We foster a culture where every team member feels safe, included, and empowered. We all belong, we all matter, and we all make a difference.

Position Summary

The Customer Service Representative is responsible for receiving and processing customer requirements in a timely and accurate manner, as well as coordinating responses to these requirements through the various areas of the organization to ensure the follow-up of sales orders.

Responsibilities

Essential Functions

• Maintaining a positive, empathetic and professional attitude toward customers always.
• Follow-up and alignment of customer orders according to their needs
• Processing of orders, forms, and requests.
• Communicating and coordinating with the various departments as necessary to identify the correct information for our customers.
• Communication with customers through the various channels established by the company
• Responding promptly to customer inquiries. Acknowledgement and resolution of customer complaints.
• Ensure the correct entry of orders into the system.
• Attend weekly client meetings via Teams or by phone, ensuring effective communication.
• Work on the continuous improvement of their processes.
• Raise a safety report for any unsafe condition or act
• Make changes (push out, pull-in & cancellations) in the system according to the client requirements.
• Carry out the necessary escalations, involving the appropriate personnel to ensure that the client´s requirements are met.
• Share the documentation requested by the client.

Qualifications

• Bachelor’s degree in engineering (International Relations, Business or equivalent).
• Experience of 0 - 2 years in customer service role.
• MRP knowledge.
• OEM´s, distributors.
• Lean manufacturing, S&OP, ISO 9001, APICS desirables
• Strong verbal and written communication skills in English
• Essential Competencies
• Advanced English level
• Client oriented
• Continuous improvement and innovation
• Proactivity