Customer Service

Mergon Group; Ramos Arizpe; Presencial; MXN 240.000 - 420.000; Jornada completa

Descripción de la vacante

Mergon Group is seeking a Customer Service professional to manage manual and electronic (EDI) customer sales orders, liaise on timings and deliveries, and respond to queries. The role covers price updates and coordination with Shipping to organize shipments, including Nissan project responsibilities.

The ideal candidate has 3-5+ years in automotive manufacturing, hands-on experience with blow molding and injection molding, and fluency in English and Spanish.

Formación

• Degree in Manufacturing, Mechanical, Industrial or Process Engineering.
• 3-5+ years of experience in automotive manufacturing; Ford experience preferred.
• Experience with blow molding and injection molding.
• Fluent English and Spanish.

Responsabilidades

• Advise Operations and Shipping of changes to the customer sales order schedule.
• Review customer orders and shipments for accuracy and up-to-date data.
• Resolve internal data omissions or discrepancies with team members.
• Manage Nissan project responsibilities.
• Create/Deliver EDI in the ERP system on time.

Conocimientos

English

Spanish

Educación

Engineering degree (Manufacturing, Mechanical, Industrial or Process)

Descripción del empleo

Who we are?

At Mergon, we mould ideas for a sustainable future. We work with leading brands like Tesla, Ford, Nissan and Rivian to design, manufacture and deliver sustainable products for the vehicles and equipment of the future.

We care deeply about our colleagues, customers and our community and we have a curiosity that constantly pushes us to innovate and improve. We are competent, capable and we invest in our people and in our processes to ensure we continue to grow and do our best work every day.

What’s the job?

The Customer Service is responsible for Manage Manual and Electronic (EDI) Customer Sales orders on an ERP system, Liaise with the customer regarding expected timings and deliveries, Communicate any delays or issues to customers, Respond promptly to any customer queries, Manage price changes in the systems, Assist Shipping in organizing customer shipments.

Key Responsibilities:

• Advise Operations and Shipping of any major changes to the customer sales order schedule that could affect delivery timings.
• Review customer orders and shipments to ensure that all data is accurate and up to date.
• Resolve any internal data omissions or discrepancies with other team members
• Responsible of Nissan project
• Deliver / Create de EDI on time in the ERP system
• No customer complains about his development
• Constantly communication with the client and respond to their need on time
• Update the prices in the system when it´s needed

Qualifications & Experience

• Degree in Manufacturing, Mechanical, Industrial or Process Engineering.
• 3-5+ years' experience in automotive manufacturing, Ford experience needed.
• Experience with blow molding and injection molding
• Fluent English and Spanish needed.