Customer Service

Nicro Bolta Mexico; Puebla de Zaragoza; Presencial; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

Nicro Bolta Mexico seeks a customer service/account management professional in Puebla to manage client accounts in the automotive industry. You will work on deliveries, scheduling, and communication with internal teams to ensure on-time performance.

The role requires 3+ years in automotive customer service or scheduling, hands-on EDI and forecasting experience, SAP knowledge, and fluent English for an English-language interview. This is a logistics-focused customer service position in Mexico.

Formación

• Bachelor's degree in a relevant field and minimum 3 years in automotive customer service or scheduling.
• Hands-on experience with EDI, forecasting, and delivery scheduling.
• SAP knowledge and strong Excel skills are required.
• Fluent English; interview conducted in English.

Responsabilidades

• Manage customer requirements and forecast data to ensure on-time deliveries.
• Follow up on purchase orders and delivery schedules with internal teams.
• Coordinate with planning, production and warehouse to secure on-time deliveries.
• Monitor inventory levels and identify shortage or overstock risks.
• Handle demand changes and develop action plans with clients.
• Track shipments and ensure timely deliveries to customers.
• Prepare performance reports and KPIs for accounts.
• Maintain ongoing communication with domestic and international customers.

Conocimientos

EDI

Forecasting

Delivery scheduling

English (fluent)

Interpersonal communication

Educación

Bachelor's degree in Industrial Engineering, Logistics, International Business, Administration, or related field

Herramientas

SAP

Excel

Descripción del empleo

Join our team and help manage client accounts in the automotive industry, ensuring delivery programs run smoothly and on time.

Key Responsibilities:

• Manage customer requirements through EDI and Forecast tools.
• Follow up on purchase orders and delivery schedules.
• Coordinate with planning, production, and warehouse teams to secure on-time deliveries.
• Monitor inventory levels and identify risks of shortages or overstock.
• Handle demand changes and develop action plans with clients.
• Track shipments and ensure timely deliveries.
• Prepare performance reports and KPIs.
• Maintain ongoing communication with both domestic and international customers.

Qualifications:

• Bachelor's degree in Industrial Engineering, Logistics, International Business, Administration, or related field.
• At least 3 years of experience in customer service, account management, or scheduling within the automotive industry.
• Hands-on experience with EDI, Forecast, and delivery scheduling.
• SAP knowledge.
• Intermediate to advanced Excel skills.
• Fluent conversational English (interview will be fully in English).

Important Note

This role is focused on Customer Service in the automotive industry (account management, logistics, and supply chain). Profiles from call centers, phone support, sales, or technical support will not be considered.