Customer Sales & Service Specialist

Incora; La cantera; In loco; MXN 180.000 - 240.000; Tempo pieno

Descrizione del lavoro

Incora – Mexico is seeking a Customer Service Representative I to build strong customer relationships through high‑quality service and support. You will handle basic account administration, process orders, and coordinate with internal teams to ensure on‑time delivery and customer satisfaction.

The role requires 1–3 years of combined sales and customer service experience (aerospace preferred) and a High School Diploma or GED.

Competenze

• High School Diploma or GED required.
• 1–3 years of combined Sales and Customer Service experience required (aerospace preferred).
• Demonstrated working knowledge of Incora customers and products is highly preferred.
• Strong verbal, written communication and presentation skills with emphasis in Quality and Customer Service.

Mansioni

• Process daily release orders and verify against contract.
• Handle RMA requests and basic account administration.
• Update shipping and delivery status with customers and internal teams.
• Prioritize orders based on urgency and delivery requirements.
• Assist in issuing shopping and inventory locator service requests.
• Enter pricing data into databases to support quotes and orders.

Conoscenze

Account Planning

Customer Orientation

Driving for Results

High Impact Communication

Formazione

High School Diploma or GED

Strumenti

Microsoft Office Suite

Descrizione del lavoro

Incora – Mexico is seeking a Customer Service Representative I to build strong customer relationships through high‑quality service and support. You will handle basic account administration, process orders, and coordinate with internal teams to ensure on‑time delivery and customer satisfaction.

The role requires 1–3 years of combined sales and customer service experience (aerospace preferred) and a High School Diploma or GED.