Customer Success & Sales Support Specialist

Wesco Aircraft Hardware Corp.; Chihuahua; Presencial; MXN 134.000 - 201.000; Jornada completa

Descripción de la vacante

Incora is seeking a Customer Service Representative I to build and maintain strong relationships by delivering high-quality service and support. The role involves handling RMAs, order releases, and basic account administration while aligning with company policies and internal procedures.

You will work with internal teams to ensure on-time delivery, respond to inquiries, and help resolve issues. A High School Diploma or GED is required, and 1–3 years in sales or customer service within aerospace

Formación

• Strong business sense and ability to plan with customers in mind.
• Excellent communication and presentation skills; able to interact with internal and external customers.
• Able to research and resolve basic customer issues using company policies and data systems.
• Experience supporting sales or customer service in aerospace is preferred.

Responsabilidades

• Know, understand, and incorporate the Incora philosophy, value and vision in all business behavior, practice, and decisions
• Maintain up to date knowledge of Incora customer requirements and distribution methods and timing
• Maintain positive working-relationships with external customers and all inter-working departments and personnel
• Provide excellent customer service with fast and accurate processing of requests
• Respond promptly and professionally to customer inquiries about order information/status and delivery plans
• Investigate and resolve customer issues in alignment with company policies and work instructions
• Provide LTA contract administration support, as assigned
• Process, monitor, and release incoming orders and manage internal communication for pending orders
• Prioritize orders based on urgency of product needed, specifications, and shipping and delivery

Conocimientos

Business Acumen

Account Planning

Customer Orientation

Driving for Results

High Impact Communication

Educación

High School Diploma or GED

Herramientas

Microsoft Office Suite

Descripción del empleo

Incora is seeking a Customer Service Representative I to build and maintain strong relationships by delivering high-quality service and support. The role involves handling RMAs, order releases, and basic account administration while aligning with company policies and internal procedures.

You will work with internal teams to ensure on-time delivery, respond to inquiries, and help resolve issues. A High School Diploma or GED is required, and 1–3 years in sales or customer service within aerospace