Sales Order & Customer Care Analyst

globalhr; Mexicali; On-site; MXN 420,000 - 640,000; Full time

Job summary

Collins Aerospace in Mexicali, Mexico is seeking a Customer Service Sr. Analyst to manage sales orders from contract award through closeout, ensuring alignment of inventory with line items and on-time shipment and invoicing.

You will create and edit orders in SAP, generate acknowledgements, and support export compliance, invoicing, and reporting while collaborating with cross-functional teams in a fast-paced environment.

Qualifications

• University degree in business administration or related field.
• Minimum 2 years of supply chain or related experience.
• Hands-on ERP experience, SAP SD module preferred.
• Strong English proficiency.

Responsibilities

• Create/edit SAP sales orders and send acknowledgements.
• Coordinate export compliance and license applications.
• Process invoices and credit/debit memos with Finance.
• Manage order statuses and data accuracy in ERP/CRM.
• Support multi-tasking in a fast-paced environment.

Skills

SAP

CRM systems

English fluency

Order processing

Data accuracy

Education

University degree in business administration or related

Tools

Salesforce

Oracle

Microsoft Office

ERP systems

Job description

Collins Aerospace in Mexicali, Mexico is seeking a Customer Service Sr. Analyst to manage sales orders from contract award through closeout, ensuring alignment of inventory with line items and on-time shipment and invoicing.

You will create and edit orders in SAP, generate acknowledgements, and support export compliance, invoicing, and reporting while collaborating with cross-functional teams in a fast-paced environment.