Customer Sales & Support Specialist

incora; Chihuahua; On-site; MXN 180,000 - 240,000; Full time

Job summary

Incora is seeking a Customer Service Representative I to build relationships by providing high-quality service and support. You will handle order information/status inquiries, assist with RMA processes, and help ensure on-time delivery while aligning with company policies.

The role emphasizes strong communication, collaboration across internal departments, and precise data entry for order administration. A high school diploma is required, with preference for customer service or sales experience.

Qualifications

• Requires ability to manage multiple tasks with attention to detail.
• Experience navigating sales policies and internal practices.
• Strong communication and teamwork skills across departments.

Responsibilities

• Know and embody Incora philosophy and values in daily work.
• Maintain up-to-date knowledge of customer requirements and distribution methods.
• Cultivate positive relationships with external customers and internal teams.
• Provide excellent customer service and accurate processing of requests.
• Respond promptly to inquiries about order information, status, and delivery.
• Investigate and resolve customer issues in line with company policies.
• Support contract administration and release of orders to ensure on-time delivery.
• Process and monitor incoming orders and communicate pending orders for timely delivery.
• Prioritize orders based on urgency and shipping needs.

Skills

Customer Orientation

Driving for Results

High Impact Communication

Business Acumen

Account Planning

Education

High School Diploma or GED

Job description

Incora is seeking a Customer Service Representative I to build relationships by providing high-quality service and support. You will handle order information/status inquiries, assist with RMA processes, and help ensure on-time delivery while aligning with company policies.

The role emphasizes strong communication, collaboration across internal departments, and precise data entry for order administration. A high school diploma is required, with preference for customer service or sales experience.