Engineer Quality Customer Service (Automotive)

MATA AUTOMOTIVE DE MEXICO S DE RL DE CV; Aguascalientes; On-site; MXN 420,000 - 660,000; Full time

Job summary

MATA AUTOMOTIVE DE MEXICO S DE RL DE CV is seeking an experienced Engineer Automotive Quality - Customer Service. The role focuses on working with major clients and ensuring top quality through PPAPs, IATF Core Tools, and robust data analysis.

You will generate customer reports and manage documentation, using portals to communicate findings and actions. Responsibilities include First Article and Final Inspections, line releases, and creating defect catalogs, with a strong emphasis on timely

Qualifications

• Fluent English (C1) is essential for this role.
• Ability to analyze data and make evidence-based decisions.
• Strong problem-solving skills with focus on timely actions.
• Engineering degree in quality or related field is desirable.

Responsibilities

• Generate customer reports and maintain process documentation.
• Use customer portals to manage quality data and communications.
• Identify problems, recommend corrective actions, and drive containment.
• Lead First Article Inspection and Final Inspection before shipment; manage line releases and defect catalogs.

Skills

Fluent English (C1)

Data analysis

Problem solving

Quality mindset

Education

Engineering degree desirable

Tools

IATF Core Tools

PPAP

Job description

Join MATA AUTOMOTIVE DE MEXICO, where we live our passion for perfection.

TO START IN MAY 2026

Engineer Automotive Quality - Customer Service

We are looking for a highly experienced professional in Quality customer service, with a proven track record working with major clients TESLA, RIVIAN or GM.

Mata automotive is a leading full service supplier of interior and exterior decorative components in real premium materials for the global automotive industry.

Requirements

Mandatory requirements: ( If you don´t have this we invite to search a diferent vacancy for you profile)

• Have worked with clients portals for at least the last 3 years.
• Fluent English (C1 level) – essential for this role.
• Training in IATF and Core Tools is required.
• VDA training is preferred but not mandatory.
• Experience: 5 to 8 years as a Quality Engineer.
• Education: Engineering or related degree desirable with focus on quality and process improvement.
• Quality tools: Master basic measuring equipment such as ohmmeters, vernier, micrometer, and rulers. 8D's (common methodology to solve problems and prevent recurrence).
• Experience in PPAPs.
• Generation of customer reports, use of customer portals and process documentation.
• Detect problems and recommend actions: Strong focus on identifying and solving problems in a timely manner.
• Data analysis: Important to make decisions based on objective information.
• First Article Inspection, Final Inspection before shipment, line releases, defect catalogs.