Customer Quality Lead

SmartRecruiters, Inc.; La Tijera; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

AUMOVIO is seeking a detail-oriented Customer Quality Lead to act as the key interface between customers and internal teams in La Tijera Guadalajara. You will handle quality issues, drive root cause analyses, and ensure effective corrective actions to meet automotive standards.

Responsibilities include leading 8D problem-solving, PPAP submissions, audits coordination, and ongoing KPI monitoring to drive continuous improvement and strong customer relationships.

Formación

• Bachelor’s degree in electrical engineering, Industrial Engineering or related field.
• Understanding of Automotive Core Tools (APQP, PPAP, FMEA, SPC, MSA) and automotive standards such as IATF 16949.
• Excellent organizational and time management skills with ability to manage multiple priorities.
• Strong cross-functional collaboration and report/presentation skills.

Responsabilidades

• Serve as the primary quality contact for customers for all product-related issues.
• Lead investigations of customer complaints and warranty returns, including failure analysis of electronic components.
• Coordinate and drive 8D problem-solving processes for containment, root-cause, and corrective actions.
• Ensure compliance with automotive standards such as IATF 16949, ISO 9001, and customer-specific requirements.
• Monitor customer quality KPIs (PPM, warranty claims, complaints) and drive improvements.
• Manage PPAP submissions into the Customer Portal.
• Coordinate customer audits and ensure closure of findings.
• Collaborate with Manufacturing, Engineering, Supplier Quality, and R&D.
• Document quality issues and resolutions; analyze trends and preventive actions.
• Support field issue management and escalation; review quality performance with customers.

Conocimientos

Automotive core tools understanding (A

Educación

Bachelor’s degree in electrical engineering, Industrial Engineering or related field

Descripción del empleo

• Legal Entity: AUMOVIO GUADALAJARA MEXICO, S. DE R.L. DE C.V. (0700)
• Referral Bonus : No
• Job flexibility: Onsite Job
• Leadership level: Leading Self
• Working time: Full Time

Company Description

In September 2025, AUMOVIO emerged as a spin-off from Continental’s former Automotive group sector and has since established itself as an independent technology company. The company offers a broad portfolio for safe, exciting, connected and autonomous mobility, including sensor solutions, displays, brake and comfort systems as well as extensive expertise in software, architecture platforms and advanced driver assistance systems for software-defined vehicles.

In fiscal year 2025, AUMOVIO generated sales of € 18.5 billion. Headquarters in Frankfurt am Main, AUMOVIO has around 82,000 employees at more than 80 locations worldwide.

Job Description

We're looking for a detail-oriented and analytical Customer Quality Lead to join our organization in La Tijera Guadalajara. This role acts as the key interface between customers and internal teams, handling quality issues, driving root cause analysis, and ensuring timely and effective corrective actions.

Key Responsibilities:

• Serve as the primary quality contact for customers for all product-related issues.
• Lead investigations of customer complaints and warranty returns, including failure analysis of electronic components.
• Coordinate and drive 8D problem-solving processes to ensure timely containment, root cause identification, and corrective actions.
• Ensure compliance with automotive standards such as IATF 16949, ISO 9001, and customer-specific requirements.
• Monitor customer quality KPIs (PPM, warranty claims, complaints) and drive continuous improvement actions.
• PPAP submission into Customer Portal
• Participation and coordination in customer audits and ensure closure of findings.
• Collaborate with cross-functional teams (Manufacturing, Engineering, Supplier Quality, R&D).
• Ensure proper documentation and communication of quality issues and resolutions.
• Analyze trends and implement preventive actions to improve product reliability and performance.
• Support field issue management and escalation handling.
• Establish and maintain strong customer relationships, conducting regular reviews of quality performance and improvement plans.

Qualifications

• Bachelor’s degree in electrical engineering, Industrial Engineering or related field.
• Understanding of: Automotive Core Tools (APQP, PPAP, FMEA, SPC, MSA), problem solving techniques, automotive standards such as IATF 16949
• Excellent organizational and time management skills with the ability to manage multiple priorities.
• Organizational and project management skills.
• Effective cross-functional collaboration.
• Skilled in creating well-structured reports and visual presentations

** Preferred skills and experience

• Experience managing Customer Portals (STLA, Ford, GM, Honda, Nissan)
• Strong Customer focus and communication Skills
• 6+ Years of experience in: Automotive industry, Quality and/or Customer Quality Roles, Electronic Products.
• Strong written and verbal communication skills in English.

Additional Information

At AUMOVIO we are committed to building an inclusive and discrimination-free ecosystem in Mexico, these principles are rooted in our corporate philosophy and culture. Therefore, it is totally forbidden to request a pregnancy or HIV test as part of our selection processes.