Automotive Site Quality Engineer — Customer Liaison

OP Mobility; Monterrey; Presencial; MXN 360.000 - 540.000; Jornada completa

Descripción de la vacante

OPmobility seeks a Site Quality Customer Engineer in Monterrey to lead customer quality investigations, coordinate containment and corrective actions, and communicate resolutions clearly to customers and internal teams. The role emphasizes root-cause analysis using the 8D methodology and collaboration with engineering and supplier QA.

The candidate reviews non-conforming materials, verifies traceability, and ensures proper handling of returns.

Formación

• Bachelor's degree in Engineering, Quality, Manufacturing, or a related field preferred.
• Knowledge of quality documentation, manufacturing processes, and quality management systems.
• Strong communication, customer service, and organizational skills.

Responsabilidades

• Investigate customer complaints, quality concerns, and identified product issues.
• Initiate and coordinate containment and corrective actions, ensuring effective communication of quality breakpoints and resolutions.
• Identify root causes and determine the responsible process, department, supplier, or stakeholder.
• Review and manage non-conforming materials in accordance with established quality procedures.
• Ensure the proper return and handling of customer-owned racks and packaging.
• Collect, maintain, and analyze customer quality-related information and documentation.
• Serve as a key point of contact for customers, understanding their requirements and quality expectations.
• Provide timely updates, follow-up, and feedback regarding customer requests, concerns, and corrective action progress.
• Perform visual inspections to verify compliance with customer specifications and product requirements.
• Monitor and verify sequence numbers, traceability records, and product identification at all times.
• Collaborate with cross-functional teams to support customer satisfaction and drive continuous quality improvement.

Conocimientos

8D methodology

Customer communication

Problem solving

MS Office

Travel readiness

English proficiency

Educación

Bachelor's degree in Engineering, Quality, Manufacturing, or related field

Descripción del empleo

OPmobility seeks a Site Quality Customer Engineer in Monterrey to lead customer quality investigations, coordinate containment and corrective actions, and communicate resolutions clearly to customers and internal teams. The role emphasizes root-cause analysis using the 8D methodology and collaboration with engineering and supplier QA.

The candidate reviews non-conforming materials, verifies traceability, and ensures proper handling of returns.