Customer Quality Lead

Aumovio SE; Región Centro; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

AUMOVIO in Guadalajara, Mexico, seeks a Customer Quality Lead to act as the primary interface between customers and internal teams, driving root cause analysis and corrective actions. You will lead investigations of complaints and warranty returns, ensure compliance with IATF 16949 and ISO 9001, monitor quality KPIs, and drive continuous improvement while maintaining strong customer relationships.

The role requires collaboration across Manufacturing, Engineering, Supplier Quality and R&D, and a

Formación

• Bachelor's degree required in electrical or industrial/related field.
• Understanding of Automotive Core Tools (APQP, PPAP, FMEA, SPC, MSA).
• Strong problem-solving and organizational skills with English proficiency.

Responsabilidades

• Serve as the primary quality contact for customers for all product-related issues.
• Lead investigations of customer complaints and warranty returns, including failure analysis of electronic components.
• Coordinate and drive 8D problem-solving processes for containment, root cause, and corrective actions.
• Ensure compliance with IATF 16949, ISO 9001, and customer-specific requirements.
• Monitor customer quality KPIs (PPM, warranty claims, complaints) and drive continuous improvement actions.
• PPAP submission into Customer Portal.
• Coordinate and participate in customer audits and ensure closure of findings.
• Collaborate with Manufacturing, Engineering, Supplier Quality, and R&D.
• Document quality issues and resolutions with clear communication.
• Analyze trends and implement preventive actions to improve reliability.
• Support field issue management and escalation handling.
• Establish and maintain strong customer relationships with regular reviews of quality performance and improvement plans.

Conocimientos

Root cause analysis

Customer quality

Cross-functional collaboration

Quality metrics

Quality documentation

8D problem solving

Educación

Bachelor's degree in electrical engineering or industrial engineering

Herramientas

APQP

PPAP

FMEA

MSA

SPC

Descripción del empleo

Job Description

We're looking for a detail-oriented and analytical Customer Quality Lead to join our organization in La Tijera Guadalajara. This role acts as the key interface between customers and internal teams, handling quality issues, driving root cause analysis, and ensuring timely and effective corrective actions.

Key Responsibilities:

• Serve as the primary quality contact for customers for all product-related issues.
• Lead investigations of customer complaints and warranty returns, including failure analysis of electronic components.
• Coordinate and drive 8D problem-solving processes to ensure timely containment, root cause identification, and corrective actions.
• Ensure compliance with automotive standards such as IATF 16949, ISO 9001, and customer-specific requirements.
• Monitor customer quality KPIs (PPM, warranty claims, complaints) and drive continuous improvement actions.
• PPAP submission into Customer Portal
• Participation and coordination in customer audits and ensure closure of findings.
• Collaborate with cross-functional teams (Manufacturing, Engineering, Supplier Quality, R&D).
• Ensure proper documentation and communication of quality issues and resolutions.
• Analyze trends and implement preventive actions to improve product reliability and performance.
• Support field issue management and escalation handling.
• Establish and maintain strong customer relationships, conducting regular reviews of quality performance and improvement plans.

Qualifications

• Bachelor's degree in electrical engineering, Industrial Engineering or related field.
• Understanding of: Automotive Core Tools (APQP, PPAP, FMEA, SPC, MSA), problem solving techniques, automotive standards such as IATF 16949
• Excellent organizational and time management skills with the ability to manage multiple priorities.
• Organizational and project management skills.
• Effective cross-functional collaboration.
• Skilled in creating well-structured reports and visual presentations

**Preferred skills and experience**

• Experience managing Customer Portals (STLA, Ford, GM, Honda, Nissan)
• Strong Customer focus and communication Skills
• 6+ Years of experience in: Automotive industry, Quality and/or Customer Quality Roles, Electronic Products.
• Strong written and verbal communication skills in English.

Additional Information

At AUMOVIO we are committed to building an inclusive and discrimination-free ecosystem in Mexico, these principles are rooted in our corporate philosophy and culture. Therefore, it is totally forbidden to request a pregnancy or HIV test as part of our selection processes.

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