Senior Customer Quality Lead: Drive Automotive Excellence

Aumovio SE; Región Centro; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

AUMOVIO in Guadalajara, Mexico, seeks a Customer Quality Lead to act as the primary interface between customers and internal teams, driving root cause analysis and corrective actions. You will lead investigations of complaints and warranty returns, ensure compliance with IATF 16949 and ISO 9001, monitor quality KPIs, and drive continuous improvement while maintaining strong customer relationships.

The role requires collaboration across Manufacturing, Engineering, Supplier Quality and R&D, and a

Formación

• Bachelor's degree required in electrical or industrial/related field.
• Understanding of Automotive Core Tools (APQP, PPAP, FMEA, SPC, MSA).
• Strong problem-solving and organizational skills with English proficiency.

Responsabilidades

• Serve as the primary quality contact for customers for all product-related issues.
• Lead investigations of customer complaints and warranty returns, including failure analysis of electronic components.
• Coordinate and drive 8D problem-solving processes for containment, root cause, and corrective actions.
• Ensure compliance with IATF 16949, ISO 9001, and customer-specific requirements.
• Monitor customer quality KPIs (PPM, warranty claims, complaints) and drive continuous improvement actions.
• PPAP submission into Customer Portal.
• Coordinate and participate in customer audits and ensure closure of findings.
• Collaborate with Manufacturing, Engineering, Supplier Quality, and R&D.
• Document quality issues and resolutions with clear communication.
• Analyze trends and implement preventive actions to improve reliability.
• Support field issue management and escalation handling.
• Establish and maintain strong customer relationships with regular reviews of quality performance and improvement plans.

Conocimientos

Root cause analysis

Customer quality

Cross-functional collaboration

Quality metrics

Quality documentation

8D problem solving

Educación

Bachelor's degree in electrical engineering or industrial engineering

Herramientas

APQP

PPAP

FMEA

MSA

SPC

Descripción del empleo

AUMOVIO in Guadalajara, Mexico, seeks a Customer Quality Lead to act as the primary interface between customers and internal teams, driving root cause analysis and corrective actions. You will lead investigations of complaints and warranty returns, ensure compliance with IATF 16949 and ISO 9001, monitor quality KPIs, and drive continuous improvement while maintaining strong customer relationships.

The role requires collaboration across Manufacturing, Engineering, Supplier Quality and R&D, and a