Customer Quality Engineer

SmartRecruiters, Inc.; San Luis Potosí; Presencial; MXN 380.000 - 600.000; Jornada completa

Descripción de la vacante

AUMOVIO MEXICO, S. DE R.L. DE C.V.

is seeking a Customer Service Engineer in Mexico to ensure customer satisfaction by clear communication, timely responses, and cross-functional coordination. You will manage complaints and drive improvement initiatives with Quality, Manufacturing, Engineering and Supply Chain teams. As the main contact for assigned customers, you will respond to inquiries, escalate issues when needed, and coordinate meetings to provide regular status updates and robust issue

Formación

• Bachelor's degree in engineering or a related field.
• 2–5 years in customer service or quality in manufacturing.
• Experience with automotive OEM or Tier 1 customers preferred.
• Familiarity with IATF 16949 and ISO 9001 essential.
• Strong English communication skills, both written and spoken.

Responsabilidades

• Act as the primary point of contact for assigned customers.
• Build and maintain strong customer relationships.
• Respond promptly to inquiries, concerns, and requests.
• Coordinate meetings and provide regular status updates.
• Receive, document, and manage customer complaints.
• Lead problem-solving using 8D, 5 Why, Fishbone, and PDCA.
• Coordinate containment, corrective, and preventive actions.
• Ensure timely closure of issues and monitor performance.
• Support continuous improvement initiatives focused on customer satisfaction.
• Participate in customer audits and quality reviews.

Conocimientos

Advanced English communication

Customer service

Root cause analysis

Educación

Bachelor's degree in engineering or related field

Herramientas

APQP

PPAP

PFMEA

SPC

MSA

Descripción del empleo

• Legal Entity: AUMOVIO MEXICO, S. DE R.L. DE C.V. (0429)
• Referral Bonus : No
• Job flexibility: Onsite Job
• Leadership level: Leading Self
• Working time: Full Time

Company Description

In September 2025, AUMOVIO emerged as a spin-off from Continental’s former Automotive group sector and has since established itself as an independent technology company. The company offers a broad portfolio for safe, exciting, connected and autonomous mobility, including sensor solutions, displays, brake and comfort systems as well as extensive expertise in software, architecture platforms and advanced driver assistance systems for software-defined vehicles. In fiscal year 2025, AUMOVIO generated sales of € 18.5 billion. Headquartered in Frankfurt am Main, AUMOVIO has around 82,000 employees at more than 80 locations worldwide.

Job Description

The Customer Service Engineer serves as the primary liaison between customers and the organization, ensuring customer satisfaction through effective communication, timely response to customer requirements, management of customer complaints, and coordination of cross-functional teams to resolve issues. This role focuses on maintaining strong customer relationships while supporting quality, delivery, and continuous improvement objectives.

Key Responsibilities

• Act as the primary point of contact for assigned customers.
• Build and maintain strong customer relationships.
• Respond promptly to customer inquiries, concerns, and requests.
• Coordinate customer meetings and provide regular status updates.
• Receive, document, and manage customer complaints and concerns.
• Lead problem-solving activities using methodologies such as 8D, 5 Why, Fishbone Diagram, and PDCA.
• Coordinate containment, corrective, and preventive actions.
• Ensure effective closure of customer issues within agreed timelines.
• Monitor customer performance metrics and satisfaction levels.
• Analyze quality trends and identify improvement opportunities.
• Support continuous improvement initiatives focused on customer satisfaction.
• Participate in customer audits and quality reviews.
• Collaborate with Quality, Manufacturing, Engineering, Supply Chain, and Program Management teams.
• Escalate critical issues impacting customer satisfaction, product quality, or delivery performance.
• Coordinate fast response activities for customer concerns.
• PAPP package submission to get customer approval
• IMDS Submission

Qualifications

• Bachelor's Degree in Mechanical Engineering, Industrial Engineering, Manufacturing Engineering, Mechatronics Engineering, Quality Engineering, or related field.
• Minimum of 2-5 years of experience in Customer Service, Customer Quality, Quality Engineering, or a related role within a manufacturing environment.
• Experience in the automotive industry and interaction with OEM or Tier 1 customers is preferred.
• Core Tools: APQP, PPAP, PFMEA, SPC, and MSA.
• Root Cause Analysis methodologies.
• 8D Problem Solving Process.
• IATF 16949 and ISO 9001 requirements.
• Customer Scorecards and Quality KPIs.
• Advanced English communication skills (written and verbal).
• IMDS.

Additional Information

We are committed to building an inclusive and discrimination-free ecosystem in Mexico, these principles are rooted in our corporate philosophy and culture. Therefore, it is totally forbidden to request a pregnancy or HIV test as part of our selection processes.

#LI-FE2