Engineer QMPP C

Aumovio SE; Silao (Ciudad); Presencial; MXN 350.000 - 520.000; Jornada completa

Descripción de la vacante

AUMOVIO seeks a Customer Quality Analyst to manage and resolve quality issues with rapid, data-driven actions. You will coordinate cross-functional problem solving (8D, A3, 5 Whys, Ishikawa) and ensure timely communication with customers via portals and email.

This role emphasizes strict adherence to CSR, IATF 16949, and ISO 9001 standards, with close attention to warranty trends and root-cause analyses. Responsibilities include containment coordination at customer sites, CAPA verification,

Formación

• CSR (Customer Specific Requirements) is required.
• Failure Analysis – Laboratory Analysis – Testing methodologies – Product behavior.
• IATF 16949 and ISO 9001 certifications.
• Strong problem-solving, attention to detail, proficiency in quality assurance methodologies, and customer communication.
• English advanced; Bachelor's Degree in Industrial Engineering.

Responsabilidades

• Provide direct customer service by addressing quality reports and portals.
• Respond promptly to potential quality issues in field or production line.
• Develop and present structured problem-solving analyses (8D, A3, 5 Whys, Ishikawa) within timelines.
• Submit reports to customers on time via email or portals.
• Implement immediate, corrective and preventive actions and verify effectiveness.
• Analyze sensors with failures to identify root causes.
• Review technical reports for clarity for internal and external communication.
• Coordinate containment activities at customer plants when deviations occur.
• Communicate containment, corrective and preventive actions professionally and on time.
• Maintain communication with customers to ensure satisfaction and timely closure of issues.
• Ensure compliance with customer requirements related to processes, audits and KPIs.
• Participate in audits (IATF/ISO) and ensure information is organized and up to date.
• Ensure timely closure of CQTS cases in SAP.
• Analyze warranty data, trends, forecasts and results.
• Prepare and deliver presentations related to 8D reports and customer escalations.

Conocimientos

Problem solving

Quality assurance

Customer relationship management

Attention to detail

English advanced

Educación

Bachelor's Degree in Industrial Engineering

Descripción del empleo

Job Description

• Provide direct customer service by addressing quality reports received via email or through the customer's official portals.
• Respond promptly to customers upon detection of a potential quality issue in the field or on the production line.
• Participate as a member of a cross-functional team to develop and present structured problem-solving analyses (8D, A3, 5 Whys, Ishikawa) within customer-defined timelines and formats.
• Submit reports to customers on time, either via email or through customer-specific portals.
• Ensure the implementation of immediate, corrective, and preventive actions, verifying their effectiveness while acting as the internal customer representative.
• Manage the analysis of sensors with functional failures returned by customers to identify the root cause of the issue.
• Review technical reports for parts with functional failures to ensure they are clear and accurate for both internal and external communication.
• Coordinate containment activities at customer plants when deviations are detected in the field or during production.
• Communicate containment, corrective, and preventive actions to customers professionally and within the required timeframe.
• Maintain constant and effective communication with customers to ensure satisfaction and timely closure of open issues.
• Ensure compliance with customer-specific requirements related to processes, quality portals, audits, and KPIs (PPM, response times, and escapes).
• Participate in internal, customer, or certification audits (IATF/ISO), providing support to the necessary areas and ensure all relevant information is properly organized and up to date.
• Ensure timely and accurate closure of CQTS cases within the SAP system.
• Perform analysis of warranty data, trends, forecasts, and results.
• Prepare and deliver presentations related to 8D reports and Customer Quality escalations.
  

Additional Information

We are committed to building an inclusive and discrimination-free ecosystem in Mexico, these principles are rooted in our corporate philosophy and culture. Therefore, it is totally forbidden to request a pregnancy or HIV test as part of our selection processes.

Qualifications

• Customer Specific Requirements (CSR).
• Failure Analysis (FA) - Laboratory Analysis – Testing methodologies – Product behavior.
• IATF 16949.
• ISO 9001.
• Strong problem-solving, attention to detail, proficiency in quality assurance methodologies, and excellent.
• Customer relationship management.
• English (advanced)
• Bachelor's Degree Industrial Engineering.

Company Description

In September 2025, AUMOVIO emerged as a spin-off from Continental’s former Automotive group sector and has since established itself as an independent technology company. The company offers a broad portfolio for safe, exciting, connected and autonomous mobility, including sensor solutions, displays, brake and comfort systems as well as extensive expertise in software, architecture platforms and advanced driver assistance systems for software-defined vehicles. In fiscal year 2025, AUMOVIO generated sales of € 18.5 billion. Headquartered in Frankfurt am Main, AUMOVIO has around 82,000 employees at more than 80 locations worldwide.