Customer Quality Engineer - On-site with Flexibility

Cummins México; Ciudad Juárez; On-site; MXN 420,000 - 520,000; Full time

Job summary

Cummins México is seeking a Customer Quality Engineer to join the QUALITY team in Ciudad Juárez, Chihuahua. You will drive customer-focused quality improvements, lead root-cause analyses, and coordinate warranty processes with cross-functional teams.

The role requires working with Operations, Manufacturing, Quality, Product Engineering, Controls, and Supply Chain to resolve complex issues and support new product launches. Strong communication and Lean/Six Sigma experience are valued.

Qualifications

• Knowledge of APQP and PPAP.

Responsibilities

• Manage and follow up on customer complaints and escalations, ensuring timely resolution.
• Lead investigations to identify root causes and implement corrective actions.
• Coordinate warranty processes and communicate results to customers.
• Serve as the quality focal point for customers with technical responses.
• Supervise Quality Technicians and Inspectors to ensure standards.
• Participate in APQP/PPAP/Safe Launch/VPI activities for new products.
• Monitor quality metrics and drive improvement actions.
• Collaborate with Operations, Manufacturing, Quality, Product Engineering, Controls, and Supply Chain to resolve issues.
• Maintain communication with customers, suppliers, and internal teams on quality requirements.
• Contribute to strategic quality objectives and process improvements.

Skills

Customer Focus

Leadership

Communication

Negotiation

Teamwork

Analytical Thinking

Project Management

Adaptability

Data-driven

Continuous Improvement

Stakeholder Relationships

Advanced English

Education

Bachelor's degree in Industrial Engineering/Quality Engineering/Manufacturing Engineering/Quality Management

Job description

Cummins México is seeking a Customer Quality Engineer to join the QUALITY team in Ciudad Juárez, Chihuahua. You will drive customer-focused quality improvements, lead root-cause analyses, and coordinate warranty processes with cross-functional teams.

The role requires working with Operations, Manufacturing, Quality, Product Engineering, Controls, and Supply Chain to resolve complex issues and support new product launches. Strong communication and Lean/Six Sigma experience are valued.