Customer Order & Logistics Specialist

DMEX Donaldson SA de CV; Aguascalientes; On-site; MXN 180,000 - 280,000; Full time

Job summary

Donaldson Company is seeking a Customer Order Specialist to join our global logistics team in Mexico. You will process orders from eCommerce, EDI, and email, confirm product availability, and communicate order status to customers.

You will coordinate reservations, share forecasts with Planning, manage returns, and support continuous improvement while training new team members. The role requires strong Excel and ERP experience, attention to detail, and the ability to collaborate across functions

Qualifications

• Bachelor's degree in related field.
• 2 years of experience in customer service, order management, supply chain, logistics, or related area.
• Experience with ERP systems, order entry platforms, or customer management systems.
• Experience supporting customers through multiple communication channels, including email and digital platforms.

Responsibilities

• Process and manage customer orders via eCommerce platforms, EDI, and email.
• Provide customers with accurate information regarding product availability and order status.
• Coordinate order reservations and release shipping instructions to support on-time deliveries.
• Collaborate with Planning teams by collecting and sharing customer forecasts.
• Consolidate inventory and coordinate additional product requirements to complete shipments.
• Document customer interactions and maintain accurate records within established systems.
• Manage product returns and customer claims according to company policies and procedures.
• Provide operational support for eCommerce and EDI transactions, resolving customer inquiries.
• Participate in and lead process improvement initiatives that enhance service efficiency and customer satisfaction.
• Train new team members and maintain operational documentation, standard work, and best practices.

Skills

Customer service

Order management

Communication across channels

ERP systems

Excel proficiency

Education

Bachelor's degree in Business Administration or related field

Tools

ERP systems

Order entry platforms

Microsoft Excel

Job description

Donaldson Company is seeking a Customer Order Specialist to join our global logistics team in Mexico. You will process orders from eCommerce, EDI, and email, confirm product availability, and communicate order status to customers.

You will coordinate reservations, share forecasts with Planning, manage returns, and support continuous improvement while training new team members. The role requires strong Excel and ERP experience, attention to detail, and the ability to collaborate across functions