Order Fulfillment & Customer Experience Specialist

Donaldson; Aguascalientes; On-site; MXN 210,000 - 320,000; Full time

Job summary

Donaldson is seeking a Customer Order Coordinator to serve as a key contact for customers, ensuring a seamless order fulfillment process across eCommerce, EDI, and email channels. You will provide accurate order status, coordinate with planning and logistics, support digital order platforms, and drive process improvements to enhance customer satisfaction.

Bachelor’s degree in Business Administration or related field and 2 years in customer service or order management, with ERP experience and

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, or related field.
• At least 2 years in customer service, order management, or logistics.
• Experience with ERP systems, order entry platforms, or CRM systems.
• Proficient across channels (email, web, EDI) for customer communications.

Responsibilities

• Process and manage orders via eCommerce platforms, EDI, and email.
• Provide accurate product availability and order status updates.
• Coordinate reservations and release shipping instructions to ensure on-time deliveries.
• Collaborate with Planning to share customer forecasts.
• Manage returns and claims per policy.
• Document interactions and maintain records in ERP systems.
• Lead process improvement initiatives to boost service efficiency.
• Train new team members and maintain standard work docs.

Skills

Customer service

Order management

Supply chain

Logistics

Cross-functional teamwork

Excel

Education

Bachelor's degree

Tools

ERP systems

Order entry

CRM systems

Excel

Job description

Donaldson is seeking a Customer Order Coordinator to serve as a key contact for customers, ensuring a seamless order fulfillment process across eCommerce, EDI, and email channels. You will provide accurate order status, coordinate with planning and logistics, support digital order platforms, and drive process improvements to enhance customer satisfaction.

Bachelor’s degree in Business Administration or related field and 2 years in customer service or order management, with ERP experience and