Rep customer service II

DMEX Donaldson SA de CV; Aguascalientes; On-site; MXN 180,000 - 280,000; Full time

Job summary

Donaldson Company is seeking a Customer Order Specialist to join our global logistics team in Mexico. You will process orders from eCommerce, EDI, and email, confirm product availability, and communicate order status to customers.

You will coordinate reservations, share forecasts with Planning, manage returns, and support continuous improvement while training new team members. The role requires strong Excel and ERP experience, attention to detail, and the ability to collaborate across functions

Qualifications

• Bachelor's degree in related field.
• 2 years of experience in customer service, order management, supply chain, logistics, or related area.
• Experience with ERP systems, order entry platforms, or customer management systems.
• Experience supporting customers through multiple communication channels, including email and digital platforms.

Responsibilities

• Process and manage customer orders via eCommerce platforms, EDI, and email.
• Provide customers with accurate information regarding product availability and order status.
• Coordinate order reservations and release shipping instructions to support on-time deliveries.
• Collaborate with Planning teams by collecting and sharing customer forecasts.
• Consolidate inventory and coordinate additional product requirements to complete shipments.
• Document customer interactions and maintain accurate records within established systems.
• Manage product returns and customer claims according to company policies and procedures.
• Provide operational support for eCommerce and EDI transactions, resolving customer inquiries.
• Participate in and lead process improvement initiatives that enhance service efficiency and customer satisfaction.
• Train new team members and maintain operational documentation, standard work, and best practices.

Skills

Customer service

Order management

Communication across channels

ERP systems

Excel proficiency

Education

Bachelor's degree in Business Administration or related field

Tools

ERP systems

Order entry platforms

Microsoft Excel

Job description

Position Summary

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

Role Responsibilities

• Process and manage customer orders received through eCommerce platforms, EDI, and email.
• Provide customers with accurate information regarding product availability and order status.
• Coordinate order reservations and release shipping instructions to support on-time deliveries.
• Collaborate with Planning teams by collecting and sharing customer forecasts.
• Consolidate inventory and coordinate additional product requirements to complete shipments.
• Document customer interactions and maintain accurate records within established systems.
• Manage product returns and customer claims according to company policies and procedures.
• Provide operational support for eCommerce and EDI transactions, resolving customer inquiries.
• Participate in and lead process improvement initiatives that enhance service efficiency and customer satisfaction.
• Train new team members and maintain operational documentation, standard work, and best practices.

Minimum Qualifications

• Bachelor's degree in Business Administration, Supply Chain, Logistics, International Business, or a related field; or equivalent combination of education and relevant experience.
• 2 years of experience in customer service, order management, supply chain, logistics, or a related area.
• Experience working with ERP systems, order entry platforms, or customer management systems.
• Experience supporting customers through multiple communication channels, including email and digital platforms.

Preferred Qualifications

• Experience supporting eCommerce and Electronic Data Interchange (EDI) processes.
• Experience in a manufacturing, distribution, or industrial environment.
• Knowledge of order fulfillment, supply chain, inventory management, and logistics processes.
• Experience managing customer returns, claims, and issue resolution.
• Experience leading or participating in continuous improvement initiatives.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Experience creating and maintaining process documentation and standard operating procedures.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent problem-solving and analytical skills.
• Strong collaboration and customer relationship management skills.
• Intermediate English.

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Donaldson Company helps solve some of the world's most complex filtration and contamination control challenges, and is one of the largest global providers of unique filtration technologies and high-quality filters and parts. Our filtration technologies and products are used every day, in a variety of industries and environments, including aerospace, agriculture, construction, food and beverage, manufacturing, mining, power generation, transportation and many more. Key to our success, our 14,000 employees support customers at sales, manufacturing and distribution centers from over 140 locations on six continents. The filtration market continues to grow. Customers' needs for filtration solutions continue to evolve. And the opportunities for our products and our people continue to expand.

Learn more at www.donaldson.com.