Rep customer service II

Donaldson; Aguascalientes; On-site; MXN 210,000 - 320,000; Full time

Job summary

Donaldson is seeking a Customer Order Coordinator to serve as a key contact for customers, ensuring a seamless order fulfillment process across eCommerce, EDI, and email channels. You will provide accurate order status, coordinate with planning and logistics, support digital order platforms, and drive process improvements to enhance customer satisfaction.

Bachelor’s degree in Business Administration or related field and 2 years in customer service or order management, with ERP experience and

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, or related field.
• At least 2 years in customer service, order management, or logistics.
• Experience with ERP systems, order entry platforms, or CRM systems.
• Proficient across channels (email, web, EDI) for customer communications.

Responsibilities

• Process and manage orders via eCommerce platforms, EDI, and email.
• Provide accurate product availability and order status updates.
• Coordinate reservations and release shipping instructions to ensure on-time deliveries.
• Collaborate with Planning to share customer forecasts.
• Manage returns and claims per policy.
• Document interactions and maintain records in ERP systems.
• Lead process improvement initiatives to boost service efficiency.
• Train new team members and maintain standard work docs.

Skills

Customer service

Order management

Supply chain

Logistics

Cross-functional teamwork

Excel

Education

Bachelor's degree

Tools

ERP systems

Order entry

CRM systems

Excel

Job description

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

Position Summary

In this role, you will serve as a key point of contact for customers, ensuring a seamless order fulfillment process while providing accurate and timely information. You will contribute to customer satisfaction by managing orders, coordinating with cross-functional teams, supporting digital order platforms, and driving continuous process improvements that help Donaldson deliver an outstanding customer experience.

Role Responsibilities

• Process and manage customer orders received through eCommerce platforms, EDI, and email.


• Provide customers with accurate information regarding product availability and order status.


• Coordinate order reservations and release shipping instructions to support on-time deliveries.


• Collaborate with Planning teams by collecting and sharing customer forecasts.


• Consolidate inventory and coordinate additional product requirements to complete shipments.


• Document customer interactions and maintain accurate records within established systems.


• Manage product returns and customer claims according to company policies and procedures.


• Provide operational support for eCommerce and EDI transactions, resolving customer inquiries.


• Participate in and lead process improvement initiatives that enhance service efficiency and customer satisfaction.


• Train new team members and maintain operational documentation, standard work, and best practices.

Minimum Qualifications

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, International Business, or a related field; or equivalent combination of education and relevant experience.


• 2 years of experience in customer service, order management, supply chain, logistics, or a related area.


• Experience working with ERP systems, order entry platforms, or customer management systems.


• Experience supporting customers through multiple communication channels, including email and digital platforms.

Preferred Qualifications

• Experience supporting eCommerce and Electronic Data Interchange (EDI) processes.


• Experience in a manufacturing, distribution, or industrial environment.


• Knowledge of order fulfillment, supply chain, inventory management, and logistics processes.


• Experience managing customer returns, claims, and issue resolution.


• Experience leading or participating in continuous improvement initiatives.


• Proficiency in Microsoft Excel and other Microsoft Office applications.


• Experience creating and maintaining process documentation and standard operating procedures.


• Strong organizational skills with the ability to manage multiple priorities simultaneously.


• Excellent problem-solving and analytical skills.


• Strong collaboration and customer relationship management skills.


• Intermediate English

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.