Customer-First Retail Specialist

American Eagle Outfitters Inc.; Saltillo; Presencial; MXN 134.000 - 201.000; Jornada completa

Descripción de la vacante

American Eagle Outfitters Inc. in Saltillo, Mexico is seeking a Sales Associate who provides an exceptional shopping experience, drives sales, and keeps the store neat and inviting. You will leverage AE loyalty programs, perform efficient checkout, and assist customers with styling using current trends and promotions.

The role emphasizes teamwork, flexible scheduling including evenings and weekends, and adherence to store standards to ensure a positive, welcoming environment for every guest.

Formación

• Previous retail experience preferred.
• Strong verbal and written communication with customers and team.
• Willingness to stand for extended periods and handle tasks in a fast-paced environment.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Proficient with technology and store systems.

Responsabilidades

• Consistently demonstrate Customer First selling standards to deliver a positive experience.
• Drive brand loyalty by informing customers about AE loyalty programs.
• Provide product knowledge to engage customers and maximize sales.
• Support teammates and help complete tasks during interactions.
• Handle register transactions quickly and accurately per cash control procedures.
• Maintain neat, clean, and organized sales floor, fitting room, and stockroom.
• Assist with shipments, floorsets, markdowns, and replenishment SOPs.
• Address customer concerns per policy, aiming for satisfaction.

Conocimientos

Retail experience

Customer service

Communication skills

Teamwork

Technology proficiency

Descripción del empleo

American Eagle Outfitters Inc. in Saltillo, Mexico is seeking a Sales Associate who provides an exceptional shopping experience, drives sales, and keeps the store neat and inviting. You will leverage AE loyalty programs, perform efficient checkout, and assist customers with styling using current trends and promotions.

The role emphasizes teamwork, flexible scheduling including evenings and weekends, and adherence to store standards to ensure a positive, welcoming environment for every guest.