Customer-First Retail Associate

American Eagle Outfitters Inc.; Cuernavaca; Presencial; MXN 100.000 - 156.000; Jornada completa

Descripción de la vacante

American Eagle Outfitters Inc. is seeking a Sales Associate in Cuernavaca, Morelos, to generate sales by delivering an exceptional shopping experience and upholding the AEO Customer First standards. You will help customers, share product knowledge, and maintain a neat, well-presented store.

You will outfit customers with key looks, promote AE and aerie channels, and handle transactions quickly while ensuring inventory and store standards meet company SOPs. This role supports the management team.

Formación

• Retail experience is preferred.
• Strong verbal and written communication with customers and team.
• Collaborative and team-oriented.
• Willingness to receive feedback and improve.
• Ability to stand for extended periods and move about.
• Flexible schedule including evenings, weekends, and holidays.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficient with technology.

Responsabilidades

• Consistently demonstrate the AEO Customer First selling standards in order to deliver a positive customer experience and achieve daily sales goals.
• Drive AE brand loyalty through being knowledgeable about all AEO loyalty programs and consistently informing customers of each program.
• Leverage company tools and technology to confidently provide the customer with product knowledge which will enhance customer engagement and maximize sales.
• Consistently provide support to fellow employees through sharing of knowledge, helping to complete tasks and/or assisting in customer interactions.
• Outfit the customer by suggesting key looks and incorporating latest trends and current promotions based on the customer’s individual style.
• Promote awareness and growth of the AEO and aerie brands by introducing customers to additional brand channels.
• Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines.
• Ensure return merchandise is restocked to the correct product location on the sales floor; all damaged and defective merchandise is properly labeled and placed in appropriate area at the end of each shift.
• Maintain company brand standards of neat, clean and organized sales floor, cash wrap, fitting room and stockroom to ensure the store environment is safe and presentable for employees and customers.
• Execute efficient and effective handling of all merchandise from shipment processing, floorsets, markdown optimization and replenishment systems while maintaining backroom Standard Operating Procedures (SOP).
• Proactively resolve customer concerns in a manner consistent with company policy, and with customer satisfaction in mind; partner with store leadership team on elevated customer issues.
• Understand and adhere to all company policy and procedures.

Conocimientos

Retail experience

Customer service

Communication skills

Team collaboration

Flexibility

Multitasking

Tech proficiency

Adaptability

Attention to detail

Descripción del empleo

American Eagle Outfitters Inc. is seeking a Sales Associate in Cuernavaca, Morelos, to generate sales by delivering an exceptional shopping experience and upholding the AEO Customer First standards. You will help customers, share product knowledge, and maintain a neat, well-presented store.

You will outfit customers with key looks, promote AE and aerie channels, and handle transactions quickly while ensuring inventory and store standards meet company SOPs. This role supports the management team.