Customer Experience Representative - MXO

J.B. Hunt; Santiago de Querétaro; On-site; MXN 167,000 - 234,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Short-term and long-term disability

Paid time off

Maternity leave

Paid parental leave

Paid holidays

Job summary

J.B. Hunt is seeking a Customer Experience Representative in Querétaro to execute freight orders and deliver excellent service. You will build strong customer relationships, monitor delivery timelines, and support billing accuracy.

This full-time role emphasizes a customer-centric mindset and collaboration with cross-functional teams. You will enter orders, coordinate pickups/deliveries, respond to inquiries in English and Spanish, and help optimize transit times while maintaining professional

Qualifications

• Must be legally entitled to work in Mexico.
• Bachelor's Degree or High School Diploma with 1–2 years of customer service or sales experience.
• Bilingual in English and Spanish.
• Ability to manage multiple priorities with professionalism.

Responsibilities

• Promote positive customer relationships and provide solutions to meet needs and goals.
• Monitor on-time delivery, and ensure accurate billing and minimal service failures.
• Communicate with internal and external customers to resolve questions and issues.
• Schedule pick-up and delivery appointments to optimize transit times.
• Enter customer orders into the order management system and provide information to operations.

Skills

Bilingual English/Spanish

Customer service

Sales experience

Education

Bachelor's Degree

High School Diploma

Job description

Job Title:Customer Experience Representative - MXODepartment:Customer Service & Contact Center OperationsCountry:MexicoState/Province:QuerétaroCity:QuerétaroFull/Part Time:Full timeJob Summary:Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. This position will exemplify a customer-centric spirit to develop and maintain excellent customer relationships as well as maximize business potential. This position is with Hunt Mexicana, S.A de C.V.Job Description:Key Responsibilities: • Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth • Monitor and support on-time delivery, damage-free services, and accurate billing • Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures • Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations • Enter customer orders into the order management system to track loads and provide necessary information to operations teams • Obtain and document approval for accessorial charges and spot rates for assigned customers • Serve as a point of contact for customers regarding load updates and capacity availabilityQualifications:Minimum Qualifications: Must be legally entitled to work in Mexico Bachelor's Degree OR High School Diploma with up to 1-2 years of Customer Service or Sales experience Bilingual in English/Spanish Preferred Qualifications: Ability to effectively transmit, receive, and accurately interpret ideas through various mediums Ability to adjust to new or changing assignments and processes Ability to maintain composure under pressure Ability to manage multiple priorities Ability to maintain professionalism while dealing with difficult individuals Sales focused Ability to meet or exceed customer needs and expectations to provide excellent service Embody a customer-centric mindset This position is not eligible for employment-based sponsorship.Compensation:Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.Benefits:The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.Education:Bachelors: Business Administration/Management, Bachelors: Transportation Logistics, High School (Required)Work Experience:Customer Service/Account Manager, SalesJob Opening ID:00650116 Customer Experience Representative - MXO (Open)This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Both J.B. Hunt Transport, Inc. and Hunt Mexicana S.A. de C.V. are equal employment opportunity employers without regard to any characteristic protected under applicable law, including veterans and disability.