Customer Experience & Orders Analyst (Hybrid, Mexico)

IFF; Ciudad de México; Híbrido; MXN 201.000 - 290.000; Jornada completa

Descripción de la vacante

The role at IFF in Polanco, Mexico City offers a hybrid work setup and the chance to shape exceptional customer experiences in a global, innovative environment. You will process customer orders, answer inquiries, and coordinate with Supply Chain, Operations and Sales to ensure accurate, timely delivery while building strong relationships with customers and internal teams.

Fluency in English and strong Excel skills help you succeed in a fast-paced multinational setting where continuous

Formación

• Bachelor's degree in Business Administration, International Business, Supply Chain, Logistics, Engineering or related field.
• +2 years of experience in Customer Service, Order Management, Supply Chain or related function.
• Intermediate to advanced English proficiency, both written and verbal.
• Strong customer service orientation and commitment to delivering an excellent customer experience.
• Proficiency in Microsoft Office, particularly Excel.

Responsabilidades

• Process and manage customer orders while ensuring accuracy and timely execution.
• Serve as a primary point of contact for customer inquiries, requests and order-related questions.
• Support the resolution of customer complaints and service issues by partnering with internal stakeholders.
• Build and maintain strong relationships with customers and commercial teams.
• Communicate product availability, order status and delivery updates proactively.
• Coordinate with Supply Chain, Operations and Sales teams to ensure smooth order fulfillment.
• Maintain accurate customer and transactional information within company systems.
• Apply analytical thinking and sound judgment to identify customer needs and provide appropriate solutions.
• Support process improvement initiatives that enhance customer satisfaction and operational efficiency.

Conocimientos

Customer Service

Order Management

Supply Chain

Problem-solving

Analytical thinking

Educación

Bachelor's degree in Business Administration, International Business, Supply Chain, Logistics, Engineering or related field

Herramientas

Excel

Microsoft Office

Descripción del empleo

The role at IFF in Polanco, Mexico City offers a hybrid work setup and the chance to shape exceptional customer experiences in a global, innovative environment. You will process customer orders, answer inquiries, and coordinate with Supply Chain, Operations and Sales to ensure accurate, timely delivery while building strong relationships with customers and internal teams.

Fluency in English and strong Excel skills help you succeed in a fast-paced multinational setting where continuous