Customer Service Analyst - Health & Bioscience

IFF; Ciudad de México; Híbrido; MXN 201.000 - 290.000; Jornada completa

Descripción de la vacante

The role at IFF in Polanco, Mexico City offers a hybrid work setup and the chance to shape exceptional customer experiences in a global, innovative environment. You will process customer orders, answer inquiries, and coordinate with Supply Chain, Operations and Sales to ensure accurate, timely delivery while building strong relationships with customers and internal teams.

Fluency in English and strong Excel skills help you succeed in a fast-paced multinational setting where continuous

Formación

• Bachelor's degree in Business Administration, International Business, Supply Chain, Logistics, Engineering or related field.
• +2 years of experience in Customer Service, Order Management, Supply Chain or related function.
• Intermediate to advanced English proficiency, both written and verbal.
• Strong customer service orientation and commitment to delivering an excellent customer experience.
• Proficiency in Microsoft Office, particularly Excel.

Responsabilidades

• Process and manage customer orders while ensuring accuracy and timely execution.
• Serve as a primary point of contact for customer inquiries, requests and order-related questions.
• Support the resolution of customer complaints and service issues by partnering with internal stakeholders.
• Build and maintain strong relationships with customers and commercial teams.
• Communicate product availability, order status and delivery updates proactively.
• Coordinate with Supply Chain, Operations and Sales teams to ensure smooth order fulfillment.
• Maintain accurate customer and transactional information within company systems.
• Apply analytical thinking and sound judgment to identify customer needs and provide appropriate solutions.
• Support process improvement initiatives that enhance customer satisfaction and operational efficiency.

Conocimientos

Customer Service

Order Management

Supply Chain

Problem-solving

Analytical thinking

Educación

Bachelor's degree in Business Administration, International Business, Supply Chain, Logistics, Engineering or related field

Herramientas

Excel

Microsoft Office

Descripción del empleo

Job Summary

Are you passionate about creating exceptional customer experiences while building your career in a global and innovative environment?

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.

Health & Biosciences: Channeling our passion for nature and bioscience into sustainable, life-enhancing technologies that power innovative solutions across healthcare, food, consumer and industrial markets.

The role is based in Polanco, Mexico City ( hybrid role ). Be part of a customer-focused, collaborative and solution-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You’ll Make a Difference

• Process and manage customer orders while ensuring accuracy and timely execution.
• Serve as a primary point of contact for customer inquiries, requests and order-related questions.
• Support the resolution of customer complaints and service issues by partnering with internal stakeholders.
• Build and maintain strong relationships with customers and commercial teams.
• Communicate product availability, order status and delivery updates proactively.
• Coordinate with Supply Chain, Operations and Sales teams to ensure smooth order fulfillment.
• Maintain accurate customer and transactional information within company systems.
• Apply analytical thinking and sound judgment to identify customer needs and provide appropriate solutions.
• Support process improvement initiatives that enhance customer satisfaction and operational efficiency.

What Makes You the Right Fit

• Bachelor’s degree in Business Administration, International Business, Supply Chain, Logistics, Engineering or a related field.
• +2 years of experience in Customer Service, Order Management, Supply Chain, Logistics or a related function.
• Intermediate to advanced English proficiency , both written and verbal.
• Strong customer service orientation and commitment to delivering an excellent customer experience.
• Excellent communication and interpersonal skills.
• Strong analytical, organizational and problem-solving abilities.
• Proficiency in Microsoft Office , particularly Excel.
• Ability to work effectively in a fast-paced environment while managing multiple priorities.
• Ability to collaborate with cross-functional and global teams.

How Would You Stand Out?

• Knowledge of the Health & Biosciences , biotechnology, food ingredients, healthcare or related industries.
• Proactive and detail-oriented approach with a continuous improvement mindset.
• Exposure to customer service or order management processes within a multinational environment.

Why Choose Us?

• Professional onboarding and training opportunities from day one.
• Exposure to a global organization and international stakeholders.
• Learning and development opportunities to help accelerate your career growth.
• Inclusive and supportive work environment where diverse perspectives are valued.
• Opportunity to contribute to innovative solutions that impact customers around the world.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more