Global Customer Service Analyst - Hybrid (Mexico City)

IFF; Ciudad de México; Híbrido; MXN 300.000 - 460.000; Jornada completa

Descripción de la vacante

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences with a hybrid role in Polanco, Mexico City. This Customer Service - Order Management position focuses on orders, inquiries and proactive issue resolution.

You will coordinate with Supply Chain, Operations and Sales to ensure accurate entry, timely delivery and strong customer relationships. A Bachelor's degree and 2+ years of experience, plus English and Excel skills, are preferred.

Formación

• Bachelor's degree in Business Administration, International Business, Supply Chain, Logistics, Engineering or a related field.
• 2+
• Intermediate to advanced English proficiency, both written and verbal.
• Strong customer service orientation and commitment to delivering an excellent customer experience.
• Excellent communication and interpersonal skills.
• Strong analytical, organizational and problem-solving abilities.
• Proficiency in Microsoft Office, particularly Excel.
• Ability to work effectively in a fast-paced environment while managing multiple priorities.
• Ability to collaborate with cross-functional and global teams.

Responsabilidades

• Process and manage customer orders while ensuring accuracy and timely execution.
• Serve as a primary point of contact for customer inquiries, requests and order-related questions.
• Support the resolution of customer complaints and service issues by partnering with internal stakeholders.
• Build and maintain strong relationships with customers and commercial teams.
• Communicate product availability, order status and delivery updates proactively.
• Coordinate with Supply Chain, Operations and Sales teams to ensure smooth order fulfillment.
• Maintain accurate customer and transactional information within company systems.
• Apply analytical thinking and sound judgment to identify customer needs and provide appropriate solutions.
• Support process improvement initiatives that enhance customer satisfaction and operational efficiency.

Conocimientos

Customer service orientation

Analytical thinking

Organizational skills

Problem-solving abilities

Communication skills

Collaboration with cross-functional &

Educación

Bachelor's degree in Business Administration, International Business, Supply Chain, Logistics, Engineering

Herramientas

Microsoft Office

Excel

Descripción del empleo

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences with a hybrid role in Polanco, Mexico City. This Customer Service - Order Management position focuses on orders, inquiries and proactive issue resolution.

You will coordinate with Supply Chain, Operations and Sales to ensure accurate entry, timely delivery and strong customer relationships. A Bachelor's degree and 2+ years of experience, plus English and Excel skills, are preferred.