Customer Experience & Contact Center Operations Associate

PwC México; San Pedro Garza García; Presencial; MXN 167.400 - 279.000; Jornada completa

Descripción de la vacante

A leading consulting firm in San Pedro Garza García is seeking an Associate for its Acceleration Center focusing on customer service excellence. The role involves analyzing customer touchpoints and designing effective journey maps to enhance user experiences. Ideal for entry-level candidates eager to apply a learning mindset and develop consulting skills in a dynamic environment. Join this full-time position to drive customer satisfaction and loyalty while contributing to meaningful business growth.

Responsabilidades

• Provide consulting services focused on customer strategies.
• Analyze customer touchpoints and design journey maps.
• Guide clients in enhancing their customer experience.

Conocimientos

Learning mindset

Diverse perspectives appreciation

High performance habits

Active listening

Analytical skills

Commercial awareness

Technical standards application

Descripción del empleo

A leading consulting firm in San Pedro Garza García is seeking an Associate for its Acceleration Center focusing on customer service excellence. The role involves analyzing customer touchpoints and designing effective journey maps to enhance user experiences. Ideal for entry-level candidates eager to apply a learning mindset and develop consulting skills in a dynamic environment. Join this full-time position to drive customer satisfaction and loyalty while contributing to meaningful business growth.