Lead, Contact Center AI & Gen AI Strategy

Accenture México; Ciudad de México; On-site; MXN 1,000,000 - 1,400,000; Full time

Job summary

A leading consulting firm in Ciudad de México is seeking a Google Contact Center AI Manager/Senior Manager to lead transformations in customer experience using Google CCAI products. The ideal candidate will have over 9 years of relevant experience, proficiency in English, and strong project management skills. Responsibilities include designing innovative solutions, co-leading offerings, and delivering impactful presentations. This full-time position requires travel availability when needed and focuses on delivering business outcomes through cutting-edge technology.

Qualifications

• 9+ years of experience designing and delivering Google CCAI solutions.
• Deep understanding of end-to-end Google contact center transformation.
• Experience with other conversational AI platforms and CCaaS solutions.

Responsibilities

• Provide CX solutions with Google CCAI products.
• Lead design-thinking workshops focusing on customer experience.
• Translate business requirements into CX designs.
• Drive Contact Center as a Service migration.

Skills

Experience with Google CCAI solutions

CX architecture knowledge

Strong storytelling and communication skills

Project management skills

Ability to work in ambiguous environments

Education

Bachelor’s degree

MBA from a tier-1 institute

Tools

Google CCAI products

Amazon Lex

IBM Watson

Microsoft PVA

Genesys

Job description

A leading consulting firm in Ciudad de México is seeking a Google Contact Center AI Manager/Senior Manager to lead transformations in customer experience using Google CCAI products. The ideal candidate will have over 9 years of relevant experience, proficiency in English, and strong project management skills. Responsibilities include designing innovative solutions, co-leading offerings, and delivering impactful presentations. This full-time position requires travel availability when needed and focuses on delivering business outcomes through cutting-edge technology.