Customer Experience Support - Mxo

Hunt Mexicana S.A. De C.V.; Santiago de Querétaro; On-site; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Short-term disability

Long-term disability

Paid time off

Job summary

Hunt Mexicana S.A. De C.V. in Querétaro is seeking a Customer Experience Support professional to book loads, schedule pickups and deliveries, and provide proactive customer assistance.

This entry-level role requires a High School Diploma and bilingual English/Spanish proficiency, with strong multitasking and quick-learning abilities. The position includes benefits and is based on-site at the MXO location.

Qualifications

• High School diploma required with less than 1 year of experience.
• Bilingual in English/Spanish.
• Ability to multitask, prioritize, and learn quickly.

Responsibilities

• Book loads and enter orders; schedule pickups and deliveries; trace loads and assist internal customers.
• Ensure shipping documents comply with import/export regulations of Border Customs.
• Perform general administrative duties and maintain data/records.

Skills

Bilingual English/Spanish

Multitasking

Prioritization

Communication skills

Fast learner

Education

High School Diploma

Job description

Job Description:

Key Responsibilities:

• Book loads and enter orders tendered from customers. Schedule pick-up and delivery, trace and obtain load updates, and assist internal customers with problems on loads. Monitor freight in transit and customer location requests for appointments
• Ensures shipping documents are processed in accordance with import/export regulations of Border Customs
• Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data

Qualifications:

Minimum Qualification: Must be legally entitled to work in Mexico High School Diploma with less than 1 year of working experience Bilingual in English/Spanish Preferred Qualification: Ability to communicate effectively Ability to multitask Ability to prioritize Ability to quickly learn new systems Keyboarding and typing Ability to meet or exceed customer needs and expectations and provide excellent service Ability to process information with high levels of accuracy This position is not eligible for employment-based sponsorship.

Compensation:

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits:

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time:

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• six weeks of paid maternity leave along with two weeks of paid parental leave
• and six paid holidays annually.

Education:

High School (Required)

Work Experience:

Clerical/Administrative, Customer Service/Account Manager, Sales, Transportation/Logistics

Job Opening ID:

00650248 Customer Experience Support - MXO (Open)