Customer Experience Analyst & Problem Solver

tateandlyle; Ciudad de México; Presencial; MXN 360.000 - 540.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equal opportunity employer

Descripción de la vacante

Tate & Lyle is seeking a Customer Service Representative in Mexico City to ensure top-tier service by understanding customer needs and maintaining proactive communication. You will track orders, manage inquiries, and act as a liaison among customers and internal teams to support growth.

The role requires a Bachelor's degree, 3+ years of experience, strong SAP and Excel skills, and excellent communication in English.

Formación

• Bachelor's degree in international trade, administration or related careers.

Responsabilidades

• Ensure order entry and delivery are on track with status updates.
• Respond to billing, delivery, product problems, service questions and client concerns.
• Coordinate deliveries daily and manage order-related documents.
• Prepare CN and DN when necessary.
• Receive and process complaints with proper follow-up.
• Collaborate cross-functionally to resolve issues with other areas.
• Support Account Managers and internal stakeholders to grow the business.
• Conduct regular service reviews with strategic customers for feedback.
• Keep customer master data and requirements updated.
• Monitor customer KPIs to identify trends and ensure SLAs are met.
• Maintain orderly workflow with proper prioritization.
• Demonstrate troubleshooting and continuous improvement mindset for service standards.

Conocimientos

SAP

Excel

English (Very Good)

Communication

Problem solving

Educación

Bachelor's degree in international trade, administration or related careers

Herramientas

SAP

Descripción del empleo

Tate & Lyle is seeking a Customer Service Representative in Mexico City to ensure top-tier service by understanding customer needs and maintaining proactive communication. You will track orders, manage inquiries, and act as a liaison among customers and internal teams to support growth.

The role requires a Bachelor's degree, 3+ years of experience, strong SAP and Excel skills, and excellent communication in English.