Customer Experience Specialist - Design & Support

North American Production Sharing de México, S.A. de C.V.; Tijuana; Presencial; MXN 150.000 - 200.000; Jornada completa

Descripción de la vacante

North American Production Sharing de México, S.A. de C.V. in Tijuana is seeking a customer service representative to assist clients with website navigation and custom design modifications. Candidates should have advanced English proficiency, problem-solving skills, and at least 2 years of experience in customer service. The role involves preparing quotes, training colleagues, and ensuring customer satisfaction.

The position requires effective communication with various departments and offers multiple shifts, allowing flexibility in work hours.

Formación

• High school diploma or higher education.
• Computer proficiency with strong typing skills.
• Advanced English proficiency.
• Experience with CRM systems.
• Strong problem-solving skills.
• Ability to work in a team.
• At least 2 years of experience in customer service.
• Proficiency in Microsoft Office Suite.

Responsabilidades

• Assist customers in navigating the website and modifying designs.
• Prepare quotes for clients.
• Act as a liaison between clients and departments.
• Follow up with clients and ensure their needs are met.
• Support the resolution of customer complaints.
• Maintain effective communication across departments.
• Provide support and training to colleagues.
• Ensure compliance with work instructions and procedures.
• Offer technical support to clients for online orders.

Conocimientos

Customer service

Problem-solving

Teamwork

CRM systems

Typing skills

Microsoft Office Suite

Educación

High school diploma or completed degree

Descripción del empleo

North American Production Sharing de México, S.A. de C.V. in Tijuana is seeking a customer service representative to assist clients with website navigation and custom design modifications. Candidates should have advanced English proficiency, problem-solving skills, and at least 2 years of experience in customer service. The role involves preparing quotes, training colleagues, and ensuring customer satisfaction.

The position requires effective communication with various departments and offers multiple shifts, allowing flexibility in work hours.