Order Excellence Analyst – Customer Service

PepsiCo; Ciudad de México; Presencial; MXN 201.000 - 312.000; Jornada completa

Descripción de la vacante

PepsiCo in Mexico City is seeking a Customer Service Representative to ensure day-to-day order processing for Frito-Lay North America, drive gold-standard customer service, and maintain site performance metrics through standard processes and best practices.

The CSR will partner with CSRs across GCC as well as with site and regional leadership, handling order confirmations, cleansing, and customer communications to support timely order completion.

Formación

• 1-3 years of Frito Lay sales/supply chain experience.
• Fluent in English.
• Bachelor’s degree preferred.
• Frito Lay Field Sales Operations/Plant experience preferred.
• Strong verbal and written communication skills to effectively interact with all levels of management.
• Ability to provide superior customer service with strong follow up skills.
• Working knowledge of order processing and order life-cycle, PWM, IPM/ICS.
• Demonstrated Capability of the FLNA SAP solution.
• Proficient in Microsoft Suite applications.
• Demonstrated ability to work in a results oriented, challenging environment.

Responsabilidades

• Ensures day-to-day order processing for Frito Lay North America, including but not limited to order confirmation, order cleansing, management/creation of ICRs/Filters.
• Customer communications – managing adds/cuts, missing order communication, and off-template orders.
• Confirmation of order completion.

Conocimientos

Fluent English

Strong communication

Customer service

Results oriented

Educación

Bachelor’s degree preferred

Herramientas

SAP (FLNA)

Microsoft Office

Descripción del empleo

PepsiCo in Mexico City is seeking a Customer Service Representative to ensure day-to-day order processing for Frito-Lay North America, drive gold-standard customer service, and maintain site performance metrics through standard processes and best practices.

The CSR will partner with CSRs across GCC as well as with site and regional leadership, handling order confirmations, cleansing, and customer communications to support timely order completion.