Customer Service & Order Entry Analyst — Mexico

Fortune Brands

Nuevo León

Presencial

MXN 240.000 - 360.000

Jornada completa

14 días+

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Descripción de la vacante

Fortune Brands Innovations, Inc. in Mexico is seeking a Customer Service Analyst - Order Entry to join a fast-paced, collaborative team. You will process quotes and orders, respond to inquiries, and coordinate with cross-functional teams to ensure accurate order processing.

The role requires advanced English, proficiency in Excel, Word and PowerPoint, and prior SAP experience preferred. You will work in a demanding environment handling high volumes with accuracy while delivering excellent

Formación

Minimum of 2 years of customer service experience in a service industry.
Advanced English.
Proficient in Excel, Word, and PowerPoint; prior SAP experience is preferred.

Responsabilidades

Process quotes and orders for customers.
Create and manage order modifications in alignment with customer requests.
Respond to customer inquiries including order status, inventory availability, product information, order discrepancies (claims/returns), account status, pricing, and sales programs.
Manage and resolve customer-related problems via phone and email while meeting communications standards.
Collaborate with cross-functional departments including Pricing, Sales Administration, Transportation, Finance, Quality, Marketing, and Inside Sales.
Ensure understanding of current technology to promptly respond to requests.
Perform other duties as assigned.