Customer Service Pro: Excel‑Driven, English‑Fluent Support

Grupo TECMA; Ciudad Juárez; Sur place; MXN 180 000 - 300 000; Plein temps

Résumé du poste

Grupo TECMA in Ciudad Juárez, Mexico is seeking a proactive Customer Service professional to join our team, delivering excellent customer support and ensuring timely follow-up on requests. The role requires advanced English and Excel skills, planning ability, and experience with ERP/CRM systems, as you coordinate with internal departments to guarantee customer satisfaction in a fast-paced setting.

You will work closely with sales and operations to resolve issues quickly and maintain high service

Qualifications

• Previous experience in Customer Service or related positions.
• Advanced English is mandatory.
• Advanced Excel skills are required.
• Planning experience
• Experience using ERP and/or CRM systems is preferred.
• Strong communication and organizational skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

Responsabilités

• Provide excellent customer support and timely follow-up on requests.
• Maintain effective communication with internal departments to ensure customer satisfaction.
• Coordinate with sales and operations to resolve issues quickly in a fast-paced setting.

Connaissances

English proficiency

Planning experience

Strong communication

Organizational skills

Teamwork

Outils

Excel

ERP systems

CRM systems

Description du poste

Grupo TECMA in Ciudad Juárez, Mexico is seeking a proactive Customer Service professional to join our team, delivering excellent customer support and ensuring timely follow-up on requests. The role requires advanced English and Excel skills, planning ability, and experience with ERP/CRM systems, as you coordinate with internal departments to guarantee customer satisfaction in a fast-paced setting.

You will work closely with sales and operations to resolve issues quickly and maintain high service