Customer-Centric Delivery Lead — Remote-Eligible

Kyndryl Inc.; Chihuahua; Hybrid; MXN 900,000 - 1,300,000; Full time

Job summary

Kyndryl Inc. is seeking a Delivery Management Lead for a partially remote role in Guadalajara, Mexico. You will drive delivery excellence, align services with customer needs, and ensure contractual commitments are met.

You will lead a team of engineers and specialists, collaborate with Delivery Partners and SREs, and own end-to-end delivery across IT services, incidents, changes, and improvements to deliver reliable, scalable results.

Qualifications

• 5+ years leading delivery teams for IT services.
• Experience with incident, problem and change management.
• Strong engagement with customers and partners.
• Familiarity with FinOps across multi-cloud.
• AIOps knowledge and automation mindset.

Responsibilities

• Lead delivery teams to provide high-quality IT services.
• Collaborate with Delivery Partners, Architects, and SREs.
• Own technical and managerial support for field engineers and admins.
• Ensure services are deployed, maintained and operated smoothly.
• Respond to incidents, problems, changes, and escalations.

Skills

Delivery leadership

IT service delivery

Incident management

Change management

SRE collaboration

AIOps hands-on

Customer engagement

FinOps management

Job description

Kyndryl Inc. is seeking a Delivery Management Lead for a partially remote role in Guadalajara, Mexico. You will drive delivery excellence, align services with customer needs, and ensure contractual commitments are met.

You will lead a team of engineers and specialists, collaborate with Delivery Partners and SREs, and own end-to-end delivery across IT services, incidents, changes, and improvements to deliver reliable, scalable results.