Delivery Manager, Manager

Kyndryl; Región Centro; Hybrid; MXN 900,000 - 1,300,000; Full time

Job summary

Kyndryl Inc. in Guadalajara, Jalisco, Mexico, seeks a Delivery Management Lead to drive end-to-end IT service delivery for key customer accounts in a partially remote, hybrid work environment.

In this role you will lead engineers and partners, own incidents, changes and problem management, and collaborate with SREs to design reliable systems, while focusing on customer outcomes and FinOps/AIOps enablement. Strong leadership and communication skills are essential.

Qualifications

• 5+ years of experience leading delivery teams and ensuring quality services to customers.
• Deep knowledge of Kyndryl competencies, managed platforms, IT services and vendors.
• Experience leading teams through incident, problem and change management; skilled in root cause analysis.
• Ability to partner with Delivery Partners and work with SREs to achieve positive customer outcomes.
• Hands-on knowledge of AIOps, automation and an innovation-minded approach.
• Strong ability to interact directly and continually with customers.
• Extensive experience in FinOps across multi-cloud environments, with a focus.

Responsibilities

• Owns technical and managerial support for field engineers, technicians, system administrators, and product support personnel delivering IT services.
• Leads practitioners to deliver high-quality and reliable IT services aligned to customer needs.
• Partner with Delivery Partners, Architects, and SREs to design, deploy and run reliable systems and services.
• Responds to incidents, problems, changes, escalations, and situations needing swift resolution to fix issues.

Skills

Delivery leadership

Kyndryl competencies

Incident & Change Mgmt

Root cause analysis

AIOps

Automation

Customer interaction

FinOps

Job description

Delivery Manager Partially Remote: Guadalajara, Jalisco, Mexico: Full time: R-69264Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. The RoleCustomer-centric role, accountable for delivering service to the customer, within contractual framework.

Leads practitioners to deliver high quality and reliable information technology services through equipment, systems, software products, or networked devices in line with their business needs. Integrated within customer account structure, interacts with the customer and partners with the Delivery Partner with knowledge of the services provided to the customer and customer business having the ability to propose and deliver customer-tailored solutions.

Owns technical and managerial support to field engineers, technicians, system administrators, subject matter experts, and product support personnel who are delivering, managing, maintaining, deploying IT services. Responds to incidents, problems, changes, escalations, and situations where support is needed to fix problems in malfunctioning services, operations, software or equipment.

Leads team, partners with Delivery Partners, Architects, SREs and the customer to co-create, design, deploy and run reliable, available and maintainable systems and services.Who You AreAre you passionate about delivering exceptional service and revolutionizing the world of technology?

We have an incredible opportunity for a talented individual to join our dynamic team as a Delivery Management Lead. In this customer-centric role, you will play a pivotal role in ensuring our customers receive top-notch service within a contractual framework.

As a visionary leader, you will inspire and guide our team of experts to deliver high-quality and reliable information technology services. Working closely with the latest systems, software products, and networked devices, you will align our solutions perfectly with our customers' evolving business needs. Your deep knowledge of the services we provide paired with your understanding of customer businesses, will enable you to propose and implement tailored solutions that exceed their expectations.

You will be an integrated part of our customer account structure, fostering strong relationships with our customers and collaborating closely with our Delivery Partner. Together, you will create an environment that promotes innovation, collaboration, and customer success. By owning the technical and managerial support for our field engineers, technicians, system administrators, subject matter experts, and product support personnel, you will empower them to deliver, manage, maintain, and deploy IT services effectively.

When it comes to troubleshooting incidents, problems, changes, and escalations, you will be at the forefront, providing swift support to fix any issues that may arise in malfunctioning services, operations, software, or equipment. Your expertise will be crucial in ensuring that our systems run smoothly, offering our customers a seamless experience.

As a Delivery Management Lead, you will have the unique opportunity to collaborate with an exceptional team of Delivery Partners, Architects, and SREs (Site Reliability Engineers). Together, you will co-create, design, deploy, and maintain reliable, available, and future-proof systems and services. If you are ready to make an impact, drive customer success, and be at the forefront of technological advancements, this is the role for you.

Join our team and be part of an exhilarating journey as we reshape the IT services landscape with creativity, passion, and excellence. Your Future at Kyndryl Kyndryl has a global footprint, which means that as a Delivery Management Lead at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work.

Required

Skills and Experience

• 5+ years of experience leading delivery teams and quality services to customers
• Sound knowledge of Kyndryl competencies, managed platforms, IT services, technology vendors
• Experience in leading teams through incident, problem and change management, as well as root cause analysis
• Ability to partner with Delivery Partner(s) and work with SREs to generate positive customer outcomes
• AIOps hands-on knowledge, automation and innovation-oriented mindset
• Well versed for direct and constant interaction with the customer
• Sympathetic and empowering delivery resource manager, fostering growth
• Extensive experience in FinOps management across multi-cloud environments, with a focus