Delivery Manager, Manager

Kyndryl Inc.; Región Costa Norte; Hybrid; MXN 900,000 - 1,300,000; Full time

Job summary

Kyndryl Inc. is seeking a Delivery Management Lead in Guadalajara, Jalisco, Mexico.

This hybrid role focuses on delivering high-quality IT services, coordinating with Delivery Partners, SREs, and customer teams to design, deploy, and operate reliable systems within contractual frameworks. The ideal candidate brings 5+ years in delivery leadership, strong knowledge of Kyndryl competencies, and hands-on experience with incident, change, and problem management.

Qualifications

• 5+ years leading delivery teams and ensuring quality IT services for customers.
• Strong knowledge of Kyndryl competencies, managed platforms, IT services and technology vendors.
• Experience guiding teams through incident, problem and change management, with root cause analysis.
• Ability to partner with Delivery Partners and work with SREs to achieve positive customer outcomes.
• Hands-on AIOps knowledge, automation mindset and drive for innovation.
• Excellent direct interaction with customers and ability to manage expectations.
• Empowering delivery resource manager who fosters team growth.
• Experience with FinOps across multi-cloud environments.

Responsibilities

• Lead delivery teams to provide high-quality IT services within contractual norms.
• Collaborate with Delivery Partner, Architects, and SREs to design and run reliable systems.
• Coach engineers and technicians to resolve incidents and optimize operations.
• Drive customer-focused outcomes through proactive communication and governance.
• Champion automation and AIOps initiatives to improve efficiency.

Skills

Delivery leadership

Kyndryl competencies

Incident & change leadership

Partner with partners

AIOps & automation

Customer interaction

People management

FinOps across multi-cloud

Job description

Delivery Manager Partially Remote: Guadalajara, Jalisco, Mexico: Full time: R-69264Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. The RoleCustomer-centric role, accountable for delivering service to the customer, within contractual framework.

Leads practitioners to deliver high quality and reliable information technology services through equipment, systems, software products, or networked devices in line with their business needs. Integrated within customer account structure, interacts with the customer and partners with the Delivery Partner with knowledge of the services provided to the customer and customer business having the ability to propose and deliver customer-tailored solutions.

Owns technical and managerial support to field engineers, technicians, system administrators, subject matter experts, and product support personnel who are delivering, managing, maintaining, deploying IT services. Responds to incidents, problems, changes, escalations, and situations where support is needed to fix problems in malfunctioning services, operations, software or equipment.

Leads team, partners with Delivery Partners, Architects, SREs and the customer to co-create, design, deploy and run reliable, available and maintainable systems and services.Who You AreAre you passionate about delivering exceptional service and revolutionizing the world of technology?

We have an incredible opportunity for a talented individual to join our dynamic team as a Delivery Management Lead. In this customer-centric role, you will play a pivotal role in ensuring our customers receive top-notch service within a contractual framework.

As a visionary leader, you will inspire and guide our team of experts to deliver high-quality and reliable information technology services. Working closely with the latest systems, software products, and networked devices, you will align our solutions perfectly with our customers' evolving business needs. Your deep knowledge of the services we provide paired with your understanding of customer businesses, will enable you to propose and implement tailored solutions that exceed their expectations.

You will be an integrated part of our customer account structure, fostering strong relationships with our customers and collaborating closely with our Delivery Partner. Together, you will create an environment that promotes innovation, collaboration, and customer success. By owning the technical and managerial support for our field engineers, technicians, system administrators, subject matter experts, and product support personnel, you will empower them to deliver, manage, maintain, and deploy IT services effectively.

When it comes to troubleshooting incidents, problems, changes, and escalations, you will be at the forefront, providing swift support to fix any issues that may arise in malfunctioning services, operations, software, or equipment. Your expertise will be crucial in ensuring that our systems run smoothly, offering our customers a seamless experience.

As a Delivery Management Lead, you will have the unique opportunity to collaborate with an exceptional team of Delivery Partners, Architects, and SREs (Site Reliability Engineers). Together, you will co-create, design, deploy, and maintain reliable, available, and future-proof systems and services. If you are ready to make an impact, drive customer success, and be at the forefront of technological advancements, this is the role for you.

Join our team and be part of an exhilarating journey as we reshape the IT services landscape with creativity, passion, and excellence. Your Future at Kyndryl Kyndryl has a global footprint, which means that as a Delivery Management Lead at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work.

RequiredSkills and Experience

• 5+ years of experience leading delivery teams and quality services to customers
• Sound knowledge of Kyndryl competencies, managed platforms, IT services, technology vendors
• Experience in leading teams through incident, problem and change management, as well as root cause analysis
• Ability to partner with Delivery Partner(s) and work with SREs to generate positive customer outcomes
• AIOps hands-on knowledge, automation and innovation-oriented mindset
• Well versed for direct and constant interaction with the customer
• Sympathetic and empowering delivery resource manager, fostering growth
• Extensive experience in FinOps management across multi-clou