Delivery Management Lead — AI-Driven IT Services & Customer Success

Kyndryl Inc.; Región Centro; Hybrid; MXN 900,000 - 1,700,000; Full time

Job summary

Kyndryl is hiring a Delivery Management Lead to guide and mentor teams delivering IT services to customers. You will coordinate with Delivery Partners, Architects, and SREs to ensure reliable, scalable solutions aligned with customer needs.

The role emphasizes leadership, collaboration, and proactive incident response. You will drive customer success, manage cross-functional stakeholders, and advance ongoing improvements in service delivery and cost optimization.

Qualifications

• Proven leadership of delivery teams delivering IT services to customers.
• Customer-focused mindset with growth orientation.

Responsibilities

• Lead delivery teams to provide high-quality IT services within contractual frameworks.
• Collaborate with Delivery Partner(s), Architects and SREs to design, deploy, and run reliable systems.
• Respond to incidents, problems, changes, and escalations to restore services quickly.

Skills

Delivery leadership

Managed IT services

Incident management

SRE collaboration

AIOps

Customer communication

People management

FinOps

Education

Bachelor’s in Computer Science or Engineering

ITIL / PMP / Six Sigma

Job description

Kyndryl is hiring a Delivery Management Lead to guide and mentor teams delivering IT services to customers. You will coordinate with Delivery Partners, Architects, and SREs to ensure reliable, scalable solutions aligned with customer needs.

The role emphasizes leadership, collaboration, and proactive incident response. You will drive customer success, manage cross-functional stakeholders, and advance ongoing improvements in service delivery and cost optimization.