Customer Care Specialist

OMEGA, Inc.; Ciudad de México; Presencial; MXN 111.600 - 167.400; Jornada completa

Descripción de la vacante

OMEGA, Inc. is seeking an administrative professional to support daily operations. The role requires fluent communication in both Spanish and English, and involves customer and supplier interactions.

This position is suitable for candidates with a high school diploma or associate degree and at least two years of relevant administrative experience. You will work at the Monterrey MX office or remotely. OMEGA, Inc. values diversity and encourages underrepresented individuals to apply.

Formación

• Minimum of one to three years related experience and/or training.
• Minimum two years administrative experience in a team environment desired.

Responsabilidades

• Daily communication with customers and suppliers, both verbal and written.
• Review of objectives monthly and performance review annually.

Conocimientos

Fluent Spanish

Fluent English

Administrative experience

ISO or similar procedural experience

Educación

High school diploma or associate degree

Descripción del empleo

Impact

• Customer Satisfaction
• Current efficient gaining project(s) completion/success

Accountability

• Review of objectives monthly, performance review annually.

Communication

• Customer and supplier communication: Daily communication, both verbal and written, with customers.
• Internal communication: Daily communication, both verbal and written, with internal personnel/auditors/field service personnel and others will be required.

Environment and Hours

• Work to be done at the Monterrey MX office or from a remote location.
• This is a non-exempt position.

Qualifications

Entry Qualifications:

• High school diploma or associate degree
• Minimum of one to three years related experience and/or training; or equivalent combination of education and experience.

Skills & Experience:

• Minimum two years administrative experience in a team environment desired.
• Work in ISO or another similar procedural environment preferred.
• Fluent Spanish and English language skills.

We are an equal opportunity organization committed to diversity and inclusion. We encourage applications from underrepresented individuals and people with diverse backgrounds. Applicants will be assessed without regard to race, sex, age, or any other protected class.