Customer Care Quality Lead - Drive Continuous Improvement

Lear Corporation; Coahuila; Hybrid; MXN 180,000 - 300,000; Full time

Job summary

Lear Corporation in Mexico is seeking a Customer Care Quality Coordinator to act as the primary liaison between customers and our organization, ensuring timely communication of quality requirements and driving customer satisfaction. The role supports continuous improvement and compliance with IATF 16949, ISO 9001, and ISO 14001 within the production plant.

The position requires 3+ years in automotive wire harness quality management, strong English communication, and hands-on experience with

Qualifications

• Bachelor's degree in Engineering or a related field.
• 3+ years of experience in automotive wire harness manufacturing and customer quality management.
• Advanced English communication skills (written and verbal).

Responsibilities

• Manage and maintain customer portals, ensuring information is accurate, updated, and submitted on time.
• Analyze customer scorecards and coordinate improvement actions to achieve performance targets.
• Prepare and present monthly customer performance reports.
• Coordinate internal responses to customer-reported quality concerns and complaints.
• Provide training and communicate quality-related issues and new quality requirements throughout the organization.
• Lead Quality Review Meetings (QWR) to discuss customer quality issues and corrective actions.
• Coordinate customer visits, audits, and follow-up activities, ensuring timely closure of action plans.
• Review, read, and interpret engineering drawings, specifications, and customer requirements.
• Prepare and submit quality reports required by customers and management.
• Escalate critical situations that may impact product quality, delivery performance, or customer service.
• Monitor and coordinate containment activities related to quality issues.
• Conduct product quality assessments and support decision-making through testing and analysis.
• Develop, implement, and maintain quality systems and processes within the production plant.
• Support continuous improvement initiatives focused on customer satisfaction and product quality.

Skills

New Product Development

Advanced Product Quality Planning

Eight Disciplines (8D)

Statistical Process Controls

PFMEA

Lean Six Sigma

Supplier Quality Management

Education

Bachelor's degree in Engineering (Quality / Industrial / Manufacturing)

Tools

Microsoft Office

Customer portals

Job description

Lear Corporation in Mexico is seeking a Customer Care Quality Coordinator to act as the primary liaison between customers and our organization, ensuring timely communication of quality requirements and driving customer satisfaction. The role supports continuous improvement and compliance with IATF 16949, ISO 9001, and ISO 14001 within the production plant.

The position requires 3+ years in automotive wire harness quality management, strong English communication, and hands-on experience with