Customer Care Quality Coordinator

Lear Corporation; Coahuila; Hybrid; MXN 180,000 - 300,000; Full time

Job summary

Lear Corporation in Mexico is seeking a Customer Care Quality Coordinator to act as the primary liaison between customers and our organization, ensuring timely communication of quality requirements and driving customer satisfaction. The role supports continuous improvement and compliance with IATF 16949, ISO 9001, and ISO 14001 within the production plant.

The position requires 3+ years in automotive wire harness quality management, strong English communication, and hands-on experience with

Qualifications

• Bachelor's degree in Engineering or a related field.
• 3+ years of experience in automotive wire harness manufacturing and customer quality management.
• Advanced English communication skills (written and verbal).

Responsibilities

• Manage and maintain customer portals, ensuring information is accurate, updated, and submitted on time.
• Analyze customer scorecards and coordinate improvement actions to achieve performance targets.
• Prepare and present monthly customer performance reports.
• Coordinate internal responses to customer-reported quality concerns and complaints.
• Provide training and communicate quality-related issues and new quality requirements throughout the organization.
• Lead Quality Review Meetings (QWR) to discuss customer quality issues and corrective actions.
• Coordinate customer visits, audits, and follow-up activities, ensuring timely closure of action plans.
• Review, read, and interpret engineering drawings, specifications, and customer requirements.
• Prepare and submit quality reports required by customers and management.
• Escalate critical situations that may impact product quality, delivery performance, or customer service.
• Monitor and coordinate containment activities related to quality issues.
• Conduct product quality assessments and support decision-making through testing and analysis.
• Develop, implement, and maintain quality systems and processes within the production plant.
• Support continuous improvement initiatives focused on customer satisfaction and product quality.

Skills

New Product Development

Advanced Product Quality Planning

Eight Disciplines (8D)

Statistical Process Controls

PFMEA

Lean Six Sigma

Supplier Quality Management

Education

Bachelor's degree in Engineering (Quality / Industrial / Manufacturing)

Tools

Microsoft Office

Customer portals

Job description

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We work hard for the people who work for us. We champion our teams and foster collaboration, inclusion, respect and excellence. Because we want to be more for you.

A path to a better career. A better future.

Our teams have invented groundbreaking technologies, manufactured millions of products and earned a long list of awards. Year after year, we’re named one of the World’s Most Admired Companies.

They’re the secret to our success—empowered, inventive and inclusive. Passionate about their craft. Driven to succeed. Because we win together.

Are you ready for a better career? A better future?

Job Description

The Customer Care Quality Coordinator serves as the primary liaison between the customer and the organization, ensuring timely and effective communication regarding customer requirements, quality concerns, complaints, and operational needs. This position plays a key role in maintaining customer satisfaction, driving continuous improvement, and ensuring compliance with customer-specific requirements and quality management standards.

Responsibilities

• Manage and maintain customer portals, ensuring information is accurate, updated, and submitted on time.
• Analyze customer scorecards and coordinate improvement actions to achieve performance targets.
• Prepare and present monthly customer performance reports.
• Coordinate internal responses to customer-reported quality concerns and complaints.
• Provide training and communicate quality-related issues, customer concerns, and new quality requirements throughout the organization.
• Lead Quality Review Meetings (QWR) to discuss customer quality issues and corrective actions.
• Coordinate customer visits, audits, and follow-up activities, ensuring timely closure of action plans.
• Review, read, and interpret engineering drawings, specifications, and customer requirements.
• Prepare and submit quality reports required by customers and management.
• Escalate critical situations that may impact product quality, delivery performance, or customer service.
• Monitor and coordinate internal and external containment activities related to quality issues.
• Conduct product quality assessments and support decision‑making through testing, analysis, and evaluation against customer expectations.
• Develop, implement, and maintain quality systems and processes within the production plant.
• Support continuous improvement initiatives focused on customer satisfaction and product quality.
• Perform additional assignments and special projects as directed by the Quality Manager.
• Comply with all company biosafety, health, safety, and environmental requirements.
• Promote and maintain workplace organization, cleanliness, and efficiency through 5S methodologies.
• Support and participate in activities related to IATF 16949, ISO 9001, and ISO 14001 management systems, including internal and external audits.

Qualifications

• Knowledge of quality management systems, including IATF 16949, ISO 9001, and ISO 14001.
• Ability to interpret engineering drawings, specifications, and technical documentation.
• Experience handling customer complaints, scorecards, audits, and corrective action processes.
• Strong analytical, problem‑solving, and decision‑making skills.
• Excellent communication and customer relationship management abilities.
• Proficiency in Microsoft Office applications and customer portal management.
• Advanced English communication skills (written and verbal).

Skills

• New Product Development
• Advanced Product Quality Planning
• Eight Disciplines Problem Solving (8D)
• Statistical Process Controls
• Process Failure Mode And Effects Analysis (PFMEA)
• Lean Six Sigma
• Supplier Quality Management

Education Requirements

• Bachelor's degree in Engineering, Quality, Industrial Engineering, Manufacturing Engineering, or a related field.

Experience Requirements

• 3 + years of experience in automotive wire harnes manufacturing and customer quality management preferred.

Certifications / Licenses

• Advanced English communication skills (written and verbal).

Languages

Equal Opportunity Employer

Lear Corporation is committed to fair, merit‑based employment practices and equal opportunity.

We provide reasonable accommodations in accordance with applicable law. For assistance during the application process, contact your recruiter directly.