Customer Quality Engineer

Lear Corporation; Chihuahua; Presencial; MXN 180.000 - 280.000; Jornada completa

Descripción de la vacante

Lear Corporation in Chihuahua, Mexico is seeking a quality specialist to serve as the primary contact for customer quality concerns and lead containment actions across the plant.

You will coordinate cross-functional teams, drive root cause analysis using 8D, PDCA and DMAIC, and implement corrective actions to ensure customer satisfaction and product quality. With 1+ year in automotive quality and a Bachelor's in Industrial Engineering, Ford exposure is a plus.

Formación

• 1+ years in quality areas within automotive industry (Wire harness or experience with Ford is a plus)
• Bachelor's degree in Industrial Engineering or related field
• Experience coordinating cross-functional teams and applying structured problem-solving methodologies (8D, PDCA, DMAIC)

Responsabilidades

• Act as the main contact for customers regarding quality concerns.
• Coordinate and monitor containment activities within the plant and at customer locations as required.
• Lead and coordinate cross-functional teams during problem-solving activities.
• Facilitate root cause analysis and corrective action implementation using structured problem-solving methodologies (8D, PDCA, DMAIC).
• Ensure timely communication and follow-up with customers regarding quality issues and resolution status.
• Support continuous improvement initiatives focused on quality performance and customer satisfaction.
• Monitor effectiveness of corrective and preventive actions to prevent recurrence of quality issues.

Conocimientos

Quality Control

Statistical Process Controls

Production Process

Supplier Quality Management

Quality Improvement

Educación

Bachelor's degree in Industrial Engineering

Descripción del empleo

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We work hard for the people who work for us. We champion our teams and foster collaboration, inclusion, respect and excellence. Because we want to be more for you.

A path to a better career. A better future.

Our teams have invented groundbreaking technologies, manufactured millions of products and earned a long list of awards. Year after year, we’re named one of the World's Most Admired Companies.

They’re the secret to our success - empowered, inventive and inclusive. Passionate about their craft. Driven to succeed. Because we win together.

Are you ready for a better career? A better future?

Job Description

Serve as the primary customer contact for quality-related issues, ensuring timely response and resolution. Coordinate the implementation of containment actions both inside and outside the plant and lead cross-functional teams through the problem-solving process, utilizing structured methodologies to identify root causes and implement corrective actions that ensure customer satisfaction and product quality.

Responsibilities

• Act as the main point of contact for customers regarding quality concerns and issues.
• Coordinate and monitor containment activities within the plant and at customer locations as required.
• Lead and coordinate cross-functional teams during problem-solving activities.
• Facilitate root cause analysis and corrective action implementation using structured problem-solving methodologies (8D, PDCA, DMAIC, etc.).
• Ensure timely communication and follow-up with customers regarding quality issues and resolution status.
• Support continuous improvement initiatives focused on quality performance and customer satisfaction.
• Monitor effectiveness of corrective and preventive actions to prevent recurrence of quality issues.

Skills

Quality Control

Statistical Process Controls

Production Process

Supplier Quality Management

Quality Improvement

Education Requirements

Bachelor's degree in Industrial Engineering or a related field.

Experience Requirements

1+ years in quality areas within automotive industry (Wire harness or experience with Ford is a plus)

Equal Opportunity Employer

Lear Corporation is committed to fair, merit-based employment practices and equal opportunity.