Customer Care Executive

Hexaware Technologies; Nuevo León; Presencial; MXN 167.000 - 184.000; Jornada completa

Descripción de la vacante

Hexaware Technologies in Monterrey, Mexico, is hiring a Customer Care Executive for an on-site role in downtown Monterrey (Centro Cuauhtémoc). Schedule: Monday–Friday, 7:00 AM–4:00 PM.

Monthly base salary: MXN 15,000–16,500 plus MXN 1,069 in food vouchers, MXN 220 company bonus, and standard benefits. You will provide full customer support, probe to identify root causes, stay calm with upset customers, and turn detractors into promoters.

Formación

• Advanced English skills (B2+) required.
• High School Diploma required.
• 0–12 months call center or customer service experience a plus.
• Strong computer and typing skills.
• Excellent written and verbal communication; active listening.

Responsabilidades

• Provide full customer support regarding any concern or request.
• Probe to understand the root cause of dissatisfaction to tailor a solution.
• Remain calm and patient with irate customers, turning negative experiences into positive ones.
• Convert detractors into promoters.

Conocimientos

Advanced English (B2+)

Typing skills

Computer skills

Excellent spoken & written English

Active listening

Educación

High School Diploma

Descripción del empleo

We're Hiring: Customer Care Executive

Location: On-Site, site in downtown Monterrey, at Centro Cuauhtémoc.

Schedule: Monday – Friday | 7:00 AM-4:00PM (DST may cause the schedule to vary)

Salary & Benefits:

Monthly Salary: Base salary ranges between $15,000.00MXN and $16,500.00MXN before taxes + $1,069.00MXN in food vouchers + $220.00MXN company bonus + law and above the law benefits (minor medical plan, nutritional & psychological program once a month) (base salary final offer is provided after the first round of interviews)

About the Role

Provide full customer support regarding any concern or request

Probing to understand the root cause of the dissatisfaction to provide a tailored solution

Remaining calm and patient with irate or emotional customers, turning negative experiences into positive ones

Converting detractors into promoters

Requirements

• Advanced English Skills/B2+
• High School Diploma
• 0 months - 1 year of call center experience, customer service experience is a huge plus
• Computer & Typing Skills
• Extraordinary communication skills, both written and oral, active listener. No fear on the phone and excellent written communication for crafting strategic outreach.

Join Us

If you're a customer service professional who thrives in a fast paced environment and enjoys helping others, we'd love to hear from you.

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