Customer Accounts Representative I

Mouser Electronics, Inc.; Región Centro; On-site; MXN 120,000 - 180,000; Full time

Job summary

Mouser Electronics, Inc. in Mexico seeks a detail-focused Data Entry Clerk to support order processing, customer service, and account setup.

You will handle data entry across platforms, resolve discrepancies, communicate with internal teams, and maintain records, while ensuring accuracy and timely processing in a fast-paced office environment.

Qualifications

• Basic education equivalent to US High School Diploma and 2 years general office experience; or equivalent combination of education and experience.
• Proficient in data entry with accuracy and speed.

Responsibilities

• Gratify and astonish customers with service excellence.
• Performs order releases and new account set-ups; communicates with personnel regarding potential and existing problem accounts.
• Performs data entry accurately and efficiently using various computer programs; formats material as required.
• Processes work with excellence and in a timely manner; meets daily productivity objectives.
• Proofs material entered and generates data reports; reviews discrepancies and notifies supervisor.
• Understands and works with multiple currencies.
• Maintains high commitments to goals and quality; demonstrates time management.
• Interacts professionally with external and internal contacts with written and verbal communication.
• Well organized; prioritizes and manages multiple tasks; supports quality processes.

Skills

Customer service

Data entry

Multitasking

English communication

Microsoft Office

Education

High School Diploma

Tools

Microsoft Windows

Excel

Word

Job description

ACCOUNTABILITIES&ESSENTIALFUNCTIONS

• Gratifyandastonishcustomerswithserviceexcellence.
• Performsorderreleasesandnewaccountset-ups,Communicateswithappropriatepersonnel regarding potential and existing problem accounts.Reconciles wire payments and/or resolve payment discrepancies.May perform credit investigations and collection contacts through escalation of contacts.
• Performsdataentryaccuratelyandefficientlyusingvariouscomputerprograms,wordprocessing, spreadsheet or database commands; formats material as required
• Processesworkwithexcellenceandinatimelymanner;meetsdailyproductivityobjectives; displays a sense of urgency while maintaining quality and productivity goals
• Proofs material entered and generates data reports as required; reviews discrepancies in data received,requestsclarificationoradvisessupervisor ofissuesrelatedtodata,andperformsdata verification routines in accordance with company procedures.
• Understandsandcorrectlyworkswithmultiple currencies.
• Files,keepsrecords,andprepares/transmits/sorts/distributesfacsimiles,mail,e-mail,andreports as needed. Expands knowledge of data entry processes utilizing all available resources
• Maintainsahighlevelofcommitmenttoachievegoals;promotesandmaintainshighstandardsof quality work. Demonstrates effective time management skills
• Interactseffectivelyandmaintainsprofessionalmannerandpositiveattitudethroughverbaland written communication with external and internal contacts.
• Well organized and able to prioritize and manage multiple tasks. Supports and participates in company total quality process. Trustworthy and maintains confidentiality. Regular Attendance at work is an essential part of the job
• Otherdutiesasassigned.

SKILLS&CERTIFICATIONS

• Abilityanddesiretoprovideexcellentcustomerservice
• Abilityanddesiretodealdirectlywithcustomerstocarryoutallcorrespondencesinacourteous manner.
• Exhibitsthepotentialtoadvancetootherpositions
• AbilitytouseaPCand typedataforlongperiodsoftime
• Detailedandthoroughin workhabits
• Proficienttyping,mathandwritingskills

• PCexperienceinaMicrosoftWindowsenvironment,proficientwithinternet,MicrosoftWord, Excel, Outlook and other software
• Abilitytouse,read,andinterpretspreadsheets,printedreports,andadualterminalscreen
• Abilitytoworkindependentlyoraspartofateam
• Abilityto workunderthepressureofdeadlines
• Ableand willingtouse ourtelephoneheadsets
• ProfessionalverbalandwrittencommunicationskillsinEnglishandlocallanguage(minimum) Additional languages may be required
• Self-motivated,results-oriented,witheffectiveorganizationalskills.
• Trustworthyandmaintainsconfidentiality

EDUCATION&EXPERIENCE

BasiceducationequivalenttoUSHighSchoolDiplomaand2yearsgeneralofficeexperience;or equivalent combination of education and experience.

COMPETENCIES

• PositiveServiceAttitude Energy
• Accountability
• Influence
• Preference For Structure Frustration Tolerance Integrity